If you can't download or install iCloud for Windows

Learn what to do if you can't download, install, or update iCloud for Windows on your PC.

iCloud for Windows 11 or later

iCloud for Windows 11 or later works with the May 2019 update of Microsoft Windows 10 or later versions, and has better integration with Microsoft Windows.

If iCloud for Windows 11 or later doesn't download or install

If you see a message that your computer is missing Media features

Windows Media Player plays the video and audio files on your PC. You need Media Player to install iCloud for Windows. If you try to download iCloud for Windows 11 or later and get a message that says you need to Install Media Feature Pack to use iCloud, select Download. Then follow the instructions on the next screen.

If you turned off Windows Media Features, or if your PC didn't come with Windows Media Player, iCloud for Windows won't install.

Turn on Windows Media Player

  1. Go to Control Panel > All Control Panel Items > Programs and Features.
  2. Click "Turn Windows features on or off."
  3. Check the box for Media Features to turn it back on.
  4. Click OK.

If you see a message to restart your PC, restart your computer and then install iCloud for Windows.

If you're in Europe or South Korea and your PC didn't come with Windows Media Player, you can download the Media Feature Pack from the Microsoft website.

If iCloud for Windows 13 relaunches when you click iCloud Passwords

If you pinned the iCloud Passwords shortcut to your taskbar in earlier versions of iCloud for Windows and then upgraded to iCloud for Windows 13, unpin the iCloud Passwords shortcut, then create a new shortcut from the Start menu. 

Download the latest version of iCloud for Windows

To download the latest update, visit the Microsoft Store.

iCloud for Windows 7.x

iCloud for Windows 7.x works with versions of Microsoft Windows 7, 8, 8.1, and early versions of Windows 10. iCloud for Windows 7.x gets maintenance updates only.

If iCloud for Windows 7.x doesn't download or install

  • Before you try to install or set up iCloud for Windows 7.x, log in as an administrator. 
  • Try a different browser. You might need to confirm that you want to run or save the installer.

If you can't find iCloud for Windows 7.x after you download it

Check your Downloads folder. You can check your browser's help for how to see recently downloaded files. For example, if you're using Internet Explorer, check this Microsoft article to see how to download files.

If you didn’t see a File Download window

You might need to change the settings for your browser’s pop-up blocker. Check the application's help for steps. 

Download the latest version of iCloud for Windows 7.x

To check for updates to iCloud for Windows 7.x, open Apple Software Update on your PC. Apple Software Update checks for updates automatically after you open it, and you can choose which updates you want to install.

You can also download the latest version of iCloud for Windows.

If iCloud for Windows doesn't update in Windows Apple Software Update 2.3, go to Windows Control Panel > Network and Internet > Internet Options. In the Internet Properties dialog, click the Advanced tab. In the Settings section, under Security, make sure that you deselect the “Do not save encrypted pages to disk” checkbox. Try to update iCloud for Windows again.

If you still need help

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