About encrypted backups in iTunes

The Encrypt backup feature in iTunes locks and encodes your information. Encrypted iTunes backups can include information that unencrypted iTunes backups don't:

iTunes doesn't encrypt your backups by default. To encrypt a backup in iTunes for the first time, you need to turn on the password-protected Encrypt backup option. Then, iTunes automatically makes encrypted backups for that device from then on.

There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.

You can also make a backup in iCloud, which automatically encrypts your information every time.

1. Open iTunes. Make sure that you have the latest version.
2. Connect your device to your computer with the included USB cable. Your connected device appears as an  icon in the upper-left corner of the iTunes window. Learn what to do when you don't see the icon. 
3. On the Summary screen, select "Encrypt [device] backup" in the Backups section.
   
4. When asked, make a password. Create one you'll remember or write it down and store it safely, because there's no way to use your iTunes backups without this password.
   
5. After you confirm your password, iTunes starts backing up and also immediately overwrites and encrypts your previous backups.
   

When the process completes, make sure that your encrypted backup finished successfully:

1. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences.
   Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences.
2. Click the Devices tab. 
3. You should see a  to the right of your device's name, and the date and time that iTunes created the backup.
   
4. Click OK to close iTunes Preferences.

If iTunes is set up to encrypt your backups, the Encrypt backup option has a check mark in the Summary pane when you connect your device to iTunes.

You can also see whether a specific iTunes backup is encrypted:

1. Mac: From the menu bar at the top of your computer screen, choose iTunes > Preferences.
   Windows: From the menu bar at the top of the iTunes window, choose Edit > Preferences.
2. Click the Devices tab.
3. Look for  next to the backup. If you see , the backup is encrypted.
   
4. Click OK to close iTunes Preferences.

You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:

1. On your iOS device, go to Settings > General > Reset.
2. Tap Reset All Settings and enter your iOS passcode.
3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
4. Connect your device to iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.

If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

• If someone else set up your device, ask them for the password.
• Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
• Try using an older iTunes backup.

To turn off iTunes backup encryption, uncheck the Encrypted backup box in iTunes and enter the password. If you can't remember your password, you have two options:

• If you have an iCloud account, you can use iCloud to back up and restore instead of using iTunes.
• You need to reset your backup password using the steps above.

• Learn the difference between iCloud and iTunes backups.
• Get help restoring from an iTunes backup.