If the Restore screen appears on your iPhone, iPad, or iPod touch

If the Restore screen appears, connect your device to your computer and restart your device. You might also need to reinstall iOS or iPadOS.

An iPhone showing the Connect to Your Computer screen

Connect to your computer

Connect your device to your computer using the cable that came with your device. Don't disconnect your device from your computer.

Restart your device

For iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.

For iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the Apple logo appears. If you're not sure, learn which buttons you need to press to restart your iPad.

For iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears.

For iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.

If the Restore screen still appears after you restart

If the Restore screen still appears after you restart, you need to reinstall iOS or iPadOS:

  1. Open the Finder on your Mac, or open the Apple Devices app on your PC. If your PC doesn't have the Apple Devices app, or your Mac is using macOS Mojave or earlier, open iTunes instead. Find out which macOS your Mac is using.

  2. Make sure that your device is still connected to your computer. A "There's a problem with the [your device name] that requires it to be updated or restored" message should appear.

  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data.

  4. Don't disconnect your device from your computer until the update finishes.

Get more help

  • Learn what to do if you get a restore error when you try to update or restore.

  • If a restore error is not present, but the Restore screen still appears, or you can't force a restart because one of your buttons is broken or stuck, contact Apple Support.

Published Date: