Intro to iPhone and iPad support
You can assist iPhone and iPad users with their devices by providing technical assistance and troubleshooting for a wide range of issues, from basic connectivity problems to app errors. You should know how to assist users with device setup and configuration, ensuring that devices are properly integrated into the organizational ecosystem.
You’ll learn to support users with the following topics:
Setup, backup, and restore workflows
Recover and revive workflows
Recognizing issues during setup
Software updates
Testing and troubleshooting network connections
Security and privacy
Managing device storage
Managing apps and content
Using diagnostics to research device issues
Maximizing accessibility features
You also need to be prepared to offer advice on device features to enhance user productivity and resolve user questions regarding device functions and security policies. Ensure that you can help users manage device backups, manage accounts, and navigate software updates to lead to minimal disruption in the workflow while maintaining optimal device performance.