Beats Troubleshooting Power Issues
Troubleshooting power issues with Beats headphones and earphones
Troubleshooting power issues with Beats Pill
Troubleshooting power issues with Beats headphones and earphones
Identify issues
Read the relevant support articles if you notice any of the following issues:
Symptom | Description |
|---|---|
Won't turn on | The device won't turn on. |
Won't turn off | The device won't turn off. |
Loses charge quickly | The device doesn't remain charged or goes through batteries more quickly than specified in the manual. |
Won't charge fully | The device won't reach a full charge, as indicated by the indicator lights on the device or by diminished battery life. |
Won't charge at all | The device won't charge. The device will play when plugged in but not when unplugged. |
Won't play on battery power | The device won't play on battery power. |
Auto on or off issue | The feature that automatically turns the device on or off when the cable is inserted isn't functioning properly. |
Unexpectedly turns off or restarts | The device unexpectedly turns off or restarts. |
Battery indicator light issue | Battery indicator light (BIL) or Fuel Gauge LED power indicator doesn't function. |
Relevant support articles
Product compatibility and setup
Reset instructions and firmware updates
Power and charging
If the issue wasn’t resolved by following a support article, continue to the next section.
Try quick troubleshooting steps
Important: The Beats Solo Buds carrying case must be connected to a power source with a USB-C cable to charge the buds. Refer to Use your Beats Solo Buds for more information.
Check battery installation. For products with battery doors, check battery installation. Verify that the battery hasn't expanded to deform or separate the enclosure or battery door. One or more battery cells might have expanded, resulting in pressure on the enclosure or battery door, preventing it from closing or staying closed properly. For products with battery doors, inspect the battery for any sign of battery cell puncture, leakage, venting, or cell deformation. If the battery has expanded or is damaged, follow procedures in Beats Troubleshooting Mechanical Issues.
If the Beats product accepts replaceable batteries, replace them with fresh, functioning batteries of the proper type.
If the Beats product has non-replaceable batteries, connect the product to a known-good power adapter that's connected to AC power for 5 minutes to ensure a minimum charge.
If the Beats product contains firmware, verify that it has been updated to the latest firmware version.
It may be necessary to reset the product for firmware updates to be applied and recognized.
Note: Resetting a product with nonreplaceable batteries may cause the product to require a full recharge cycle.
Note: If the product unexpectedly turns off after resetting it, connect the product to a known-good power adapter that's connected to AC power and charge the product completely.
Run manual tests
If the issue wasn’t resolved by following a support article or trying the quick troubleshooting steps, run these manual tests to help isolate the cause of the issue:
For Beats products that have nonreplaceable batteries, verify that the device can remain turned on after disconnecting from a power adapter.
For headphones, verify that the headphones turn on when the audio cable is inserted into the product’s headphone jack, and turn off shortly after disconnecting from the headphone jack.
Tap the power button to check the Fuel Gauge LED power indicators. If power is present, at least one LED should illuminate.
For Beats 360power troubleshooting, follow the steps listed below.
Power On / Charging
Confirm Power On and status LED Power On state
Press and hold Beats 360 Power button slightly longer than 1 second to turn the device on. Examine the status indicator light.
Flashing white
Continuous - when in pairing/setup mode
Three flashes then off - Critical over temperature
Action:
Allow to product to cool for 30 minutes and try again.
If unresolved, service the Beats product.
Steady white
Normal battery level (>10%) when not charging
Full battery level when charging
Steady red - Low battery level (<10%) when not charging
Action: charge with known good USB-C cable and 12w (minimum) power adapter for at least 5 minutes.
Pulsing red - Normal or low battery level when charging
Action: charge with known good USB-C cable and 12w (minimum) power adapter for at least 5 minutes.
Flashing red -
Three flashes then off - Critical battery level
Action: charge with known good USB-C cable and 12w (minimum) power adapter for at least 5 minutes.
Three flash pattern (continuous) - detached ear cushion or cushions
Action:
Ensure both ear cushions are security attached.
If unresolved, attach known good ear cushions.
If unresolved, service the Beats product.
No LED on
Action:
Charge with known good USB-C cable and 12w (minimum) power adapter for up to 30 minutes.
If unresolved, service the Beats product.
When device is on, press Power button once to confirm battery charge level status:
White (3 seconds) - Normal battery level (>10%)
Red (3 seconds) - Low battery (<10%)
Action: charge with known good USB-C cable and 12w (minimum) power adapter for at least 5 minutes.
Note: when device is powered on, status LED will present at normal brightness for 3 to 10 seconds before changing to lower brightness.
Charging
Connect a USB-C cable to the Beats 360. Connect the other end of the USB-C cable to a USB-C power adapter or the USB-C port on a computer.
Verify that the status light pulses red. If the Beats 360 are already fully charged, the status light turns white.
Verify that the battery widget on the companion device is showing the Beats 360 is charging.
If unresolved, service the Beats product.
Battery Health / Runtime
With device charged to normal battery level (>10%), Verify that the device can remain turned on after disconnecting from a power source.
Charge battery to 100% - charge with known good USB-C cable and 12w (minimum) power adapter for up to 2.5 hours.
If unresolved, service the Beats product.
Service the Beats product
If the issue wasn’t resolved or isolated by following the previous steps, it's recommended to mail in the Beats product for service. Refer to Beats Repair and Service for specific guidance.
Troubleshooting power issues with Beats Pill
Identify issues
Read the relevant support articles if you notice any of the following issues:
Symptom | Description |
|---|---|
Won't turn on | The device won't turn on. |
Won't turn off | The device won't turn off. |
Loses charge quickly | The device doesn't remain charged or goes through batteries more quickly than specified in the manual. |
Won't charge fully | The device won't reach a full charge, as indicated by the indicator lights on the device or by diminished battery life. |
Won't charge at all | The device won't charge. The device will play when plugged in but not when unplugged. |
Relevant support articles
Product compatibility and setup
Reset instructions and firmware updates
Power and charging
If the issue wasn’t resolved by following a support article, continue to the next section.
Run manual tests
Visually check battery installation. Verify that the battery hasn't expanded to deform or separate the enclosure or battery door. One or more battery cells might have expanded, resulting in pressure on the enclosure or battery door, preventing it from closing or staying closed properly. Inspect the battery for any sign of battery cell puncture, leakage, venting, or cell deformation. If the battery has expanded or is damaged, follow procedures in Beats Troubleshooting Mechanical Issues.
Check the charging port for debris or damage. Physical obstructions within the charging port could hinder the device’s ability to charge. If the charging port shows signs of damage, service Beats Pill. Refer to Service Beats Pill for details.
Connect Beats Pill to a known-good power adapter that's connected to AC power for 5 minutes to ensure a minimum charge.
Verify that the LED power indicator on Beats Pill illuminates and shows signs of power. Attempt to turn Beats Pill on. If Beats Pill doesn't show signs of power while connected to a power adapter or doesn't turn on while connected to a power adapter, service Beats Pill. Refer to Service Beats Pill for details. Otherwise, continue troubleshooting.
If Beats Pill turns on when connected to its power adapter, verify that it actually charges its internal battery. Check the Beats Pill indicator light for the following patterns:
The indicator light flashes green. This means normal battery and charging.
The indicator light flashes red. This means low battery and charging.
The indicator light turns white for 10 seconds then ramps down to medium brightness. This means that the battery is fully charged.
If Beats Pill turns on but doesn't charge its internal battery, service Beats Pill. Refer to Service Beats Pill for details. Otherwise, continue troubleshooting.
Leave Beats Pill connected to the adapter for at least 10 minutes to charge. Then remove Beats Pill from the power adapter. Operate Beats Pill for a few minutes to verify that its internal battery can hold a charge. If Beats Pill continues to operate for a few minutes after briefly charging, the issue can’t be duplicated and Beats Pill shouldn't be serviced.
If, after charging for 10 minutes, Beats Pill immediately turns off or loses charge faster than expected when the power adapter is disconnected, service the Beats Pill battery. Refer to Service Beats Pill for details.
Service Beats Pill
If the issue wasn’t resolved or isolated by following the previous steps, service Beats Pill as follows:
For issues with Beats Pill not turning on (no power), it's recommended to mail in Beats Pill for service.
For issues with Beats Pill not charging, it's recommended to mail in Beats Pill for service.
For issues with the battery in Beats Pill not holding a charge or draining too quickly, refer to Beats Pill Battery to replace the battery.
Repeat all steps in Run manual tests for this issue once more after battery replacement to verify that the issue is resolved. If the issue isn't resolved after battery replacement, it's recommended to mail in Beats Pill for service.
Refer to Beats Repair and Service for specific guidance.