Edit Managed Apple Accounts in Apple Business
In some cases, it may be necessary to change the Managed Apple Account for accounts—for example, if the domain name of the organization changes. Users who have the “Create, edit, and delete Managed Apple Accounts” permission can edit the Managed Apple Account for other users. This changes the Managed Apple Account format for all new and existing user accounts.
Important: Users aren’t notified when their Managed Apple Account is changed, so you need to notify them as soon as you make the change.
After you change the Managed Apple Account, active users can sign in using their new Managed Apple Account and existing password. If the new format includes an element that’s missing or empty for that user, the user’s Managed Apple Account won’t be updated. If the new format results in a Managed Apple Account that’s already in use, a number is added to the end of the new Managed Apple Account to make it unique.
Edit the Managed Apple Account format for a single user
This task applies to only users created manually. If users were created through federation or directory sync, see Change a user’s domain information.
Note: If you’ve set up mail for your users, you need to turn it off before you can edit the Managed Apple Account.
In Apple Business, sign in with a user whose role has permissions to create, edit, and delete Managed Apple Accounts.
To view roles and permissions, see Intro to roles and permissions.
Search for, then select, the user you want to edit. See How to search.
Select Edit, then edit the Managed Apple Account.
You can also enter text, such as a period (for example, elana.landot), in the field.
If necessary, choose another domain from the list.
Select Save.
Edit the Managed Apple Account format for multiple users
This task applies to only users created manually. If users were created through federation or directory sync, see Change a user’s domain information.
Note: If you’ve set up mail for your users, you need to turn it off before you can edit the Managed Apple Account.
In Apple Business, sign in with a user whose role has permissions to create, edit, and delete Managed Apple Accounts.
To view roles and permissions, see Intro to roles and permissions.
Search for, then select, the users you want to edit. See How to search.
Select Edit next to Update Managed Apple Accounts, then select Add
to choose what the Managed Apple Account starts with.You can also enter text, such as a period (for example, elana.landot), in the field.
If necessary, choose another domain from the list, then select Continue.
Select Save.
A new activity is created.
Choose one of the following:
Stop the activity.
View the activity.
Select Close.
Wait for the activity to complete, then select Done.