Apple Devices Windows
If your iPhone, iPad, or iPod doesn’t appear in the sidebar when connected to your Windows device
If you connect your iPhone, iPad, or iPod to your Windows device using a USB or USB-C cable and don’t see it in the sidebar, check the following:
Check that the cable is properly connected. When your Windows device and Apple device are connected correctly, you should see that your device is charging.
Make sure that the device is unlocked and the Home Screen is visible.
If you see a dialog asking you to trust the device, select “Trust This [device]” to allow the device to appear in the sidebar.
For more troubleshooting tips, see the Apple Support article If your computer doesn’t recognize your iPhone or iPad.