Mac resources, service, and support
You have many resources available to help you with your MacBook Air—including the Tips app on your Mac, diagnostic tools and reports, and Apple Support.
Common questions about your MacBook Air
How do I know which model of MacBook Air I have? Choose Apple menu 
Where is my serial number? Choose Apple menu
How do I find the tech specs for my Mac? Choose Apple menu
Where is the safety information for my MacBook Air? See Important safety information for your Mac.
Find more how-to resources
There’s a lot more information about how to use your MacBook Air. If you want to learn more about your Mac or Apple apps on your Mac, check out the user guide in the Tips app or ask Siri a question.
 Tips app Open the Tips app |  Siri When Apple Intelligence* and Siri are turned on, you can ask Siri questions about your Mac and other Apple products. Click |
 Mac User Guide The Mac User Guide contains much more information about how to use your MacBook Air. You can view the Mac User Guide on the web or in the Tips app. See the Mac User Guide. |  Help menu To get help while working in an app, click the Help menu in the menu bar, then choose the [App] Help to open the user guide. Or type in the search field and choose a suggestion. |
on your Mac, type a question or term in the search field, then choose a topic from the results list. To see all user guides in the Tips app, click See All next to User Guides, then choose an option. 
in the menu bar and ask something like Tip: If you can’t remember where to find a menu item in an app, click the Help menu and search for it. Place the pointer over the result, and an arrow shows you the menu item.
Troubleshoot with System Report and Apple Diagnostics
You can find more information about your MacBook Air by getting a System Report and running Apple Diagnostics.
 System Report System Report shows you information about your Mac’s hardware, memory, storage, network, software, and more. Choose Apple menu |  Apple Diagnostics Apple Diagnostics helps to identify the potential source of a hardware issue and provides first steps to resolving it. Apple Diagnostics also helps you get in touch with AppleCare Support if you need more help. See the Apple Support article Use Apple Diagnostics to test your Mac. |
Get more online, phone, and in-person support from Apple
If you need additional support with your Mac, Apple Support resources can help—both online and in the Apple Support app. To speak with an Apple representative, you can contact AppleCare over the phone or book a Genius Bar appointment at your local Apple Store.
 Apple Support online You can get help with common questions—like how to reset your Apple Account password—view online resources, connect with other Apple users, and get professional service and support from Apple. See Mac Laptop Support. |  Apple Support app If you have an iPhone, you can download the Apple Support app to get personalized access to solutions for all your Apple products and services. Download the Apple Support app, or search for it in the App Store on your iPhone. |
 Contact AppleCare If you need additional assistance, get phone support from Apple. Have the purchase date and your MacBook Air serial number ready when you call. See the Apple Support article Contact Apple Support for a list of support phone numbers. Note: Telephone numbers are subject to change, and local and national telephone rates may apply. You have 90 days of complimentary telephone support, beginning on the date of purchase. |  Genius Bar For in-person support, repairs with genuine Apple parts, and more, you can book a Genius Bar reservation at your nearest Apple Store. Before your appointment, make sure you know your Apple Account sign-in information, bring your power cord and any other relevant accessories, back up your data, and have the latest version of macOS installed on your MacBook Air. See the Genius Bar website for more information. |