If you can't transfer transit cards to your iPhone or Apple Watch in Japan

Resolve issues transferring your Suica, PASMO, ICOCA, or TOICA cards to Apple Pay on your iPhone or Apple Watch.

Make sure that you can add a card

Check Apple Pay on the System Status page. If there's an issue, try again after it's resolved. If there isn't an issue, check with your transit agency to make sure that you're using a supported device.1,2

Update to the latest version of iOS or watchOS.

When you add or transfer your TOICA card to the Wallet app, it will appear as an ICOCA card.

Try to add a transit card

After each step, try to add your transit card to Apple Pay:

  1. Your date of birth is required only if you're trying to add a personalized transit card or a card with a Commuter plan to the Wallet app. Use the same date of birth that you entered when you purchased your plastic card.

  2. Make sure that your plastic card is resting on a flat non-metallic surface. Rest the top of your iPhone on the middle of the card. Keep it there until the transfer completes, which can take up to a minute. It might also help to hold your card and iPhone in your hand.

    An ICOCA card being transferred to Apple Wallet. The directions about how to transfer your ICOCA card appear on the screen.

  3. Make sure that the value on your card doesn't exceed 19,500 Yen.

  4. Student Commuter cards might need to be verified before you can add them to Apple Pay. For additional functionality of transit cards, download and register within the transit card apps on your iPhone.

  5. Restart your iPhone or Apple Watch.

  6. Update to the latest version of iOS or watchOS.

From 12:00 a.m. to 5:00 a.m. JST daily, many functionalities aren't available to customers. This includes adding cards, adding money to transit cards, and renewing commuter plans.

  1. Apple Pay isn't available for children under 13. Age varies by country or region.

  2. Make sure that you sign in to iCloud on all your devices. On your iOS device, you need to set up Face ID, Touch ID, or a passcode. On your Apple Watch, you need to set up a passcode. If you sign out of iCloud or remove your passcode, all credit, debit, prepaid, transit, student ID cards, and transit cards will be removed from that device. To add a transit card in Wallet, you need to set up two-factor authentication for your Apple Account.

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