Find out how to send your iPhone to Apple for service from Europe

Here’s how to send your iPhone to Apple for service.

Need a different country or region?

After you’ve contacted Apple for a service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you send your iPhone

Follow these steps before you send your iPhone in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:

1. Back up your iPhone.

2. Remove your iPhone from your Apple ID device list.

3. Erase your iPhone, then power it down.

4. Remove the SIM card from your iPhone if it uses one, and keep it in a safe place. If your iPhone uses an eSIM, contact your wireless network provider to suspend its service, if necessary.

Pack your iPhone

1. Place your iPhone in the bag, then place the bag into the small box. Or place your iPhone into the small box, then close the box. Do not include your stereo headset, USB cable, power adapter or other accessories. If you include extra items in the box, we won't be able to return them to you.

   

2. Remove the postage label from the box, if you haven’t already done so. Place the small box into the postage box. If a bag is present, insert the small box inside the bag. Then apply the postage label on the bag and send it to Apple.

   

3. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

In Norway, if your shipping box was delivered by the national postal service, please return your product via your local national post office using the provided prepaid UPS return label.

Send your iPhone to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or to find a drop-off location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. Check the status of your service request.

Find out how to use your iPhone after service.