How to send your Beats Studio Buds and charging case to Apple using Express Replacement Service from Europe

Find out how to send your Beats Studio Buds and charging case to Apple after you’ve received a replacement.

Important: Make sure you return your product so that Apple receives it within 10 days of the day your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or it has issues that are not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan, or ERS terms and conditions for service not covered by Apple's Limited Warranty, an AppleCare plan or consumer law.

Need a different country or region?

The United States and Canada

The Asia-Pacific region

Pack your Beats Studio Buds

1. Place your Beats Studio Buds into the circular indentation in the product tray. Don't include any accessories with your products (such as ear tips or charging cable). If you include extra items, we will be unable to return them to you.

   

2. Place the lid on the small box.

   

3. Place the small box into the postage box.

   

4. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

*Apple is not responsible for any damage sustained during delivery.

Charging case

1. Place your Beats Studio Buds charging case into the product tray in the small box, then close the lid. Don’t include any accessories with your product (such as your ear tips or charging cable). If you include extra items, we will be unable to return them to you.*

   

2. Place the small box into the postage box.

   

3. Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

4. Ask the courier for proof of collection.

Send your Beats Studio Buds or charging case to Apple

You’ll receive a kit with everything you need to return your product to Apple. Please use the same box in which you received your replacement item to send your product back to Apple.

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label. Don’t include any accessories with your products (such as your ear tips or charging cable). If you include extra items, we will be unable to return them to you.*

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packaging materials) and visit their website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.

4. Ask the courier for proof of collection.

5. Check that Apple has received your product after a few days.

Use your replacement Beats Studio Buds

Record the serial number of your replacement product. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.

Find out how to use your replacement Beats Studio Buds.