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iPhone 6s iPhone 6s Plus

iPhone 6s and iPhone 6s Plus Service Program for No Power Issues

Apple has determined that certain iPhone 6s and iPhone 6s Plus devices may not power on due to a component that may fail. This issue only affects devices within a limited serial number range that were manufactured between October 2018 to August 2019.

If you believe you have experienced this issue, please use the serial number checker below to see if your iPhone 6s or iPhone 6s Plus is eligible for repair, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this program. Please choose a service option below.

The serial number you entered is not eligible under this program due to one of the following reasons:
- It's not in the affected serial number range.
- Our records show that your device has already been serviced as part of this Program.
- Our records show your device is no longer eligible for a free service under this Program. If you have questions, please contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.

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Finding your serial number is easy. See how.

Note: No other iPhone models are part of this program.

Service Process

Choose one of the options below to have your iPhone 6s or iPhone 6s Plus serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase. For iPhone 6s or iPhone 6s Plus devices purchased in EEA member countries, service is available in other EEA member countries.

If you believe your iPhone 6s or iPhone 6s Plus was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 6s and iPhone 6s Plus. Your consumer law rights are unaffected by this program.

The program covers affected iPhone 6s and iPhone 6s Plus devices for 2 years after the first retail sale of the unit.

Information as of 2019-10-04