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iPad Air 3rd Generation

iPad Air (3rd generation) Service Program for Blank Screen Issue

Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank.

Affected devices were manufactured between March 2019 and October 2019. An Apple Authorized Service Provider will service eligible devices, free of charge.

Note: No other iPad models are part of this program.

Service Process

Choose one of the service options below to have your iPad Air serviced. Your iPad Air will be examined prior to any service to verify that it is eligible for this program.

If you can, backup your iPad to iCloud or your computer before service. Learn more about preparing your iPad for service.

Note: If your iPad Air has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase. For iPad Air devices purchased in EEA member countries, service is available in other EEA member countries.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPad Air (3rd generation). Your consumer law rights are unaffected by this program.

The program covers affected iPad Air (3rd generation) devices for 2 years after the first retail sale of the unit.

Information as of 2020-03-06