AppleCare for Enterprise Service

Support Plan Availability of onsite Service and Next Business Day (NBD) Response

Subject to the Terms of AppleCare for Enterprise, repair and replacement service of customer’s Covered Equipment hardware is available within these countries or regions.

Customers may be eligible for onsite service depending on the Covered Equipment’s location. Onsite service shall consist of Apple sending a technician to the customer’s Covered Equipment location for the purpose of repair service. Apple shall determine eligibility for repair service after the completion of technical support troubleshooting.

Repairs necessitated by software problems, or as a result of alteration, adjustment or repair by anyone other than Apple or its agents, are not included in Apple’s repair hardware service.

The customer agrees to cooperate with the technician, provide full access to the Covered Equipment and provide access to power at no charge to Apple.

If the customer fails to provide access to or be in attendance at the Covered Equipment’s location at the designated time for the Apple technician to perform service, service will not be provided and the customer may be liable for additional charges for a subsequent visit.

If the Covered Equipment is located anywhere in Ireland and Apple makes a determination that repair service is required before 14:00 local time on a business day, in most cases, Apple will deliver onsite service to the location the following business day.

AppleCare for Enterprise Onsite Service is available throughout Ireland and in these countries or regions.