iOS update and restore errors

Find out how to solve iOS update and restore errors.

Try following these steps first

  1. On a Mac with macOS Catalina 10.15 or later, make sure your Mac is up to date. If you have a Mac with macOS Mojave 10.14 or earlier, make sure that you have the latest version of iTunes. If you have a PC, make sure you have the latest version of iTunes or the Apple Devices app.

  2. If your device couldn't be restored and you get a message that "an unknown error occurred [error number]", use these steps.

If you still see the error, try the steps below.

Choose your error number or message

To find out what to do, choose your error:

Update the software on your Mac or PC

If you see error 10, your iOS device may have a newer version of iOS than is supported by your computer. You'll need to update the software on your Mac or update iTunes or the Apple Devices app on Windows before you can update or restore your iOS device.

macOS 10.11 and later:

  1. Disconnect and then reconnect your iOS device to your computer. You may need to unlock your iOS device before it is recognised by your Mac.

  2. When you see a message that says a software update is required to connect to your iOS device, click Install to download and install the software so your Mac can update or restore your iOS device.

Windows: Update to the latest version of iTunes or the Apple Devices app.

If you continue to see error 10, or you don't see a dialogue asking you to update the software on your Mac, contact Apple Support.

Make sure your device can communicate with Apple servers

If you see error 1671, your computer is downloading necessary software. Wait for the download to finish, then try again.

If you see one of the errors below, your computer may not be able to connect to Apple servers or your iPhone, iPad or iPod touch:

  • 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200

  • "There was a problem downloading the software."

  • "The device isn't eligible for the requested build."

Here's what to check:

  1. Make sure that your computer can communicate with the Apple software-update servers.

  2. Check your third-party security software.

If you see error 4037, your computer is unable to update your device because it's passcode locked and the device wasn't unlocked for the update or restore. Unlock your device and try again. Learn what to do if you've forgotten your passcode.

If you still see an error, contact Apple Support.

Mobile Data Update Failed or Apple Pay Not Available alert

If you see either "Mobile Data Update Failed" or "Apple Pay requires an update on this iPhone" alert after an update, learn what to do.

Check your security software

Check your USB connections

If you see error 4005, 4013 or 4014, use these steps.

If you see one of the errors below, check your USB connection, USB cable, USB port or computer:

  • 13, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650

  • 2000, 2001, 2002, 2005, 2006, 2009

  • An error that includes "invalid response"

Here's what to check. Try again after each step:

  1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.

  2. Switch to a different USB port on your computer. Don't plug into your keyboard.

  3. Switch to a USB port on a different computer.

  4. If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.

Check your hardware

If you see error 53, use these steps.

If you see one of the errors below, you may have a hardware issue:

  • 1, 3, 11, 12, 13, 16

  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56

  • 1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.

  2. Check your third-party security software.

  3. Make sure your USB cable, computer and network are reliable. Then try twice more to restore your device.

  4. Check for outdated or modified software.

If you still see the error, contact Apple Support.

Check for outdated or modified software

If you see error 1015 or a message stating that “the required resource can’t be found”, your device may have unauthorised software modifications (jailbreaking). Or you may be trying to install an earlier version of iOS (downgrading).

To restore your device to the latest version of software, use recovery mode on your iPhone or recovery mode on your iPad.

If you still see an error, contact Apple Support.

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