File a claim if you have AppleCare+ with Theft and Loss cover
If you purchased AppleCare+ with Theft and Loss and your iPhone is missing, find out how to file a claim.
Who can file a claim?
AppleCare+ with Theft and Loss is only available for iPhone in:
Australia
Austria
Chile
Denmark
Finland
France
Germany
Ireland
Italy
Japan
The Netherlands
New Zealand
Norway
Spain
Sweden
Switzerland
The United Kingdom
The United States
How to file a claim
Start your claim online with Apple.
You'll be asked to finalise your claim on the insurer's website.
If you're unable to sign in or start a claim online, contact Apple Support. Make sure you have your Apple ID and the serial number of your lost or stolen iPhone.
You can sign in to icloud.com/find and turn on Lost Mode for your missing iPhone. But don’t remove it from Find My or your Apple ID until your claim has been approved.
If you cancel your claim
If you cancel your claim because you've found your iPhone, you must set up your iPhone as though it's a new device. You'll be asked to create a new passcode, Touch ID or Face ID. To get the data previously stored on your iPhone, restore your iPhone from a backup.
You can't cancel the claim if a replacement device has already been dispatched.
How to check the status of your claim
To check the status of your claim, you may need this information:
Your claim number or Apple dispatch ID
The serial number or IMEI of your iPhone
The purchase date of your AppleCare+ with Theft and Loss plan, which you can find at mysupport.apple.com
In Australia
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +61 3 9522 4099
Online: www.aigtheftandloss.com.au
In Austria
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 0800-298853
Online: www.aigtheftandloss.at
In Chile
After you begin a claim with Apple and finalise the claim with Southbridge, you can contact Southbridge to check the status of your claim:
Phone: 123-0-020-0245
Online: www.theftandloss.cl
In Denmark
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 80-254570
Online: www.aigtheftandloss.dk
In Finland
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 0800-390642
Online: www.aigtheftandloss.fi
In France
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +33 0800-902128
Online: www.aigtheftandloss.fr
In Germany
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +49 7131 186-222
Online: www.aigtheftandloss.de
In Ireland
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +44 2082537480
Online: www.aigtheftandloss.ie
In Italy
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +39 800-780755
Online: www.aigtheftandloss.it
In Japan
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +81 (0)12 093 8240
Online: www.aigtheftandloss.jp
In the Netherlands
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 0800-0221662
Online: www.aigtheftandloss.nl
In New Zealand
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 0800-453988
Online: www.aigtheftandloss.nz
In Norway
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 800-14983
Online: www.aigtheftandloss.no
In Spain
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +34 9009-30413
Online: www.aigtheftandloss.es
In Sweden
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 020-79-0261
Online: www.aigtheftandloss.se
In Switzerland
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: 0800-563528
Online: www.aigtheftandloss.ch
In the United Kingdom
After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.
Phone: +44(0)20 8253 7435
Online: www.aigtheftandloss.uk
In the United States
To check the status of your claim, contact Assurant or AIG directly. Apple won't have information about the status of the claim.
If you purchased your AppleCare+ plan before 15 September 2020, contact Assurant:
Phone: +1-877-406-4554
Online: www.assurantdeviceclaim.com
If you purchased your AppleCare+ plan on or after 15 September 2020, contact AIG:
Phone: +1-866-258-7418
Online: www.aigtheftandloss.com
When your claim has been approved
When your claim has been approved, your lost or stolen iPhone will be disabled permanently and you'll receive a replacement. If you find your lost or stolen iPhone after your claim has been approved, you won't be able to use it again.
You may need to take your replacement iPhone to your network provider to receive and register a new SIM card.
As of 15 September 2020, in the United States, AppleCare+ with Theft and Loss provides combined benefits under AppleCare+ and a Theft & Loss insurance policy. Theft and loss insurance coverage is underwritten by New Hampshire Insurance Company [NAIC# 23841; Principal Address 175 Water Street, 18th Floor, New York, NY 10038, US; Phone +1 (212) 770-7000] and is sold by AppleCare Service Company, Inc. (in California d/b/a Brogdan Insurance Services Lic#OL00763; Iowa Licence #26), and is sold in New York by Apple Inc. (Licence #926146). Theft and loss insurance coverage is provided under a group policy issued to AppleCare Service Company, Inc. in all states, except for New York where the policy is issued to Apple Inc.
Prior to 15 September 2020, in the United States, AppleCare+ with Theft and Loss is underwritten by American Security Insurance Company. In New Hampshire, the underwriter is Standard Guaranty Insurance Company and in Montana, the underwriter is American Bankers Insurance Company of Florida. These companies operate under the trade name Assurant.
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