iPhone Theft and Loss Cover

Theft and loss cover is included with AppleCare+ with Theft and Loss for iPhone and provides up to two incidents of theft or loss cover every 12 months. Each incident is subject to an excess fee, and taxes may apply. Cover for theft or loss requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.

How to file a claim

Is your iPhone lost or stolen? If it’s covered by AppleCare+ with Theft and Loss, you can sign in with your Apple ID and file a claim for an iPhone replacement.

Use the Find My app or go to iCloud.com/find to mark your iPhone as lost. Do not remove your device from your account until your claim has been fully approved.

International claims

If your iPhone is lost or stolen while you are travelling, we can send your replacement iPhone to you on the road. If you’re overseas at the time, we can even send a replacement to you in any country where Theft and Loss cover is available. International replacement of lost or stolen devices is subject to device availability, and options may vary by region and iPhone model or colour. It may take up to four working days after your claim has been approved for your replacement iPhone to be delivered.

Available countries

  • Australia
  • Austria
  • Chile
  • Denmark
  • Finland
  • France
  • Germany
  • Italy
  • Ireland
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

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Claim status

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