View federated-authentication user name conflicts in Apple School Manager
After a domain is successfully added, Apple reviews all existing Apple IDs by searching for any using that specific domain name. If an Apple ID is found to be using the domain name, Apple School Manager lets you send a mail message to that person—and a notification to any device connected to their iCloud account—letting them know they must update their Apple ID user name so that you can use it for your organisation. During the update process, they do not have to change their password and all their purchases and data remain in their account.
For example, say your organisation registered the domain townshipschools.org several years ago and set up email addresses for all their employees. Jane Appleseed decided to use the email address she was assigned 'firstname.lastname@example.org' as her personal Apple ID.
Even if Jane no longer works for the organisation that registered townshipschools.org, she still has the Apple ID with that domain name. Because you are setting up federated authentication for the domain name townshipschools.org, Jane must change her Apple ID username so you can create the Managed Apple ID email@example.com if you want.
View federated-authentication user name conflicts
In Apple School Manager , sign in with an account that has the role of Administrator, Site Manager or People Manager.
Tap Activity in the sidebar, then tap Checking for Conflicts.
If any username conflicts are found, you will see a dialogue with the total number of username conflicts.
Tap Continue, tap Send Notifications, then tap OK.
A mail message is sent to each user with a username conflict, as well as a notification to any device connected to their iCloud account, letting them know they must change their personal Apple ID.
You can view the process of sending mail messages to users with a username conflict in the Activity section of Apple School Manager.
How Apple notifies users whose Apple IDs conflict
Apple will identify users whose Apple ID contains the domain name you have registered. Those users receive a mail message and a notification telling them they must rename their Apple ID. If they have not renamed their Apple ID yet, they keep receiving notifications and mail messages, with one final mail message at 60 days. After 60 days, the user’s Apple ID is automatically renamed to a temporary user name, and the original user name is released and claimed by your organisation.