AirPods Service and Repair

Learn more about AirPods service options, warranty, and pricing in Hong Kong.

Where do I get service?

Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Start a service request
Learn more about your AirPods
If your AirPods are lost

How much does it cost to repair or replace my AirPods?

Model Battery service Out-of-warranty fee Lost
AirPods HK$ 389 each HK$ 549 each HK$ 549 each
Charging Case HK$ 389 HK$ 469 HK$ 469
Wireless Charging Case HK$ 389 HK$ 549 HK$ 619

The prices shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. All prices are in Hong Kong dollars and include GST.

If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty.

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. If your battery has a manufacturing defect and it's covered by our warranty, we'll service it at no additional cost. If your battery service isn't covered, we can replace your battery for a fee.

If your AirPods or Charging Case get damaged accidentally, you can replace the damaged item for an out-of-warranty fee. If you lose an AirPod or your Charging Case, we can replace your lost item for a fee. If we need to replace your AirPods or Charging Case, your replacement will be new or equivalent to new in performance and reliability.

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