Use Express Replacement Service for your iPad

With Express Replacement Service, you'll get a kit that has your replacement iPad and everything that you need to send your original iPad to Apple.

About Express Replacement Service

• With Express Replacement Service, Apple sends you a replacement iPad first — so you don't have to wait for a repair.

• After you get your replacement iPad, use the same box to send back your original iPad right away. Apple must receive your original iPad within ten days after your replacement was shipped. Find the shipping date of your replacement iPad

• Your replacement iPad is covered for 90 days or the remainder of your original product warranty, whichever is longer. This coverage is in addition to any rights provided by consumer protection laws in your country or region or any AppleCare+ plan.

Before your return your original iPad

1. Back up your iPad:

   1. Back up with iCloud

   2. Back up with your Mac

   3. Back up with your PC

2. Erase your iPad to delete your personal information and remove it from your Apple Account: In Settings, tap General > Transfer or Reset iPad, then tap Erase All Content and Settings. You need to enter your Apple Account password to confirm.

3. If you have a Wi-Fi + Cellular iPad model:

   1. If your iPad uses a physical SIM, remove it.

   2. If your iPad uses an eSIM, contact your wireless provider to get a new eSIM for your replacement device or suspend service if needed.

Pack your original iPad

Your Express Replacement Service kit includes everything you need to pack up and send your original iPad to Apple, including the boxes that your replacement iPad arrived in — a small box to place your device in and a larger shipping box to pack it up.

Don’t include anything else in the box — like an iPad case, power adapter, cable, or other accessory. If you include extra items in the box, they won’t be returned to you.

1. Place your original iPad into the small white or natural box in which your replacement iPad arrived.

2. Put the small box into the same larger shipping box that was delivered to you. If there’s a battery sticker pasted on the outside of the box, make sure it’s not covered by tape or a shipping label.

Ship your original iPad to Apple

1. To arrange a courier to collect your original iPad, call Shun Feng Hong Kong Customer Service at 8302 2883 (Monday through Friday).

2. Advise Shun Feng that you are using prepaid return service.

   1. Provide your name, the pick up address (must be the same as the replacement delivery address), company name (Apple), your phone number, and Repair ID number.

   2. The courier will assist you with pasting the Return Air WayBill (AWB) label on the shipping box and apply an additional Protection Plus seal.

Make sure to get proof of collection from the courier to confirm that you've returned your original iPad.