Prepare your iPhone, Apple Watch, or Android device for trade in

When you trade in a device with your purchase of a new iPhone or Apple Watch, you'll receive a kit that has everything that you need to send your trade-in device to Apple.

Before you send in your device

Prepare your device for trade in and protect your personal information.

Back up and erase your device

• Back up your iPhone

• Erase your iPhone

• Unpair and erase your Apple Watch to create a backup

• If you have an Android device, back up your data, sign out of your account, and erase your device. If you don’t sign out of your Android account, the trade-in eligibility of your device will be affected.

Check for unfinished repairs

Check your iPhone Parts and Service History. If a part has Finish Repair next to it, you need to finish that repair before you can trade in your device.*

Suspend cellular service

• If your iPhone or Android device uses a physical SIM card, remove it.

• If your iPhone or Android device uses eSIM, contact your wireless provider to suspend service.

• If you’re trading in a cellular Apple Watch, remove the active cellular plan.

Ship your device to Apple

• If you chose to have a courier pick up your trade-in device, the courier brings your trade-in kit.

• If you chose to drop off your device, you get the trade-in kit at the drop-off location.

Make sure to get a receipt from the courier to confirm that you sent your trade-in device.