How to send your Powerbeats Pro earbud(s) or charging case to Apple using Express Replacement Service from the US and Canada
Learn how to send your Powerbeats Pro earbud(s) or charging case back to Apple after you get a replacement.
Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan, or ERS terms and conditions for out-of-warranty service.
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Pack your Powerbeats Pro earbud(s) or charging case
Powerbeats Pro earbuds
Place your Powerbeats Pro earbud(s) in the tray inside the small box. Don't include any accessories with your earbud(s) (such as your ear tips or charging cable). If you include extra items in the box, we are unable to return them to you.
Place the lid on the small box.
Place the small box into the shipping box.
Close the shipping box, then seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure it is not obstructed.
*Apple is not responsible for any damage during shipping.
Powerbeats Pro charging case
Place your charging case in the insert inside the small box, then place the lid on the box.
Put the small box inside the shipping box.
Close the shipping box, then seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure it is not obstructed.
*Apple is not responsible for any damage during shipping.
Ship your Powerbeats Pro earbud(s) or charging case to Apple
You'll receive a kit that contains everything you need to return your product to Apple. Use the same box you received from Apple to return your original product.
Package your product. Don't include any accessories with your earbud(s) or charging case (such as your ear tips or charging cable). If you include extra items in the box, we are unable to return them to you.
Find the name of the courier on the return shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.*
Get a receipt from the courier.
Check that Apple has received your product, in a few days.
*Apple is not responsible for any damage during shipping.
Use your Powerbeats Pro earbuds and charging case
Record the serial number of your replacement product. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law rights may also apply to your replacement product in those countries as applicable.
Learn to use your Powerbeats Pro earbuds and charging case after replacement.
NOTICE TO CALIFORNIA CONSUMERS
An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
© 2023 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.