What is Feedback Assistant on Mac?
Apple collects feedback from customers that are using prerelease software to improve the overall quality of our products. With your help, we can test in many different environments.
Using Feedback Assistant on your Mac, you can create feedback and respond to requests for more information from Apple.
Each time you open Feedback Assistant, your computer is scanned for changes to your system’s attributes. System attributes—for example, the computer model, network settings, and apps you use—help Apple understand your test environment. When new or updated attributes are detected, they’re automatically submitted to your beta or seed program profile.
Feedback Assistant sidebar
The Feedback Assistant sidebar contains several sections that organize the feedback you create and the messages you receive. The sidebar contains a section for Smart Mailboxes at the top, followed by one or more sections for additional mailboxes. If your company set up development teams with Apple, or if you’re part of an Apple Business Manager or Apple School Manager organization, you see mailboxes for each team you’re a member of.
The Smart Mailboxes section contains the following folders:
Recent Activity: This folder contains all messages received during the past 7 days.
Requests: This folder contains all messages sent to you from Apple that ask for additional information about your feedback.
All: This folder contains every message you’ve sent or received.
News: This folder contains messages sent to you from Apple that contain information such as news about the Apple Developer Program, the Apple Beta Software Program, AppleSeed for IT, and release notes.
Each additional mailbox section contains the following folders:
Inbox: This folder contains messages sent to you from Apple. The types of messages you may receive include announcements or requests for additional information about feedback you’ve sent. Messages you haven’t read or responded to yet have a dot next to them. If a message is a request for additional information, the dot remains until you provide a response.
Drafts: This folder contains feedback that you’ve written, but haven’t submitted yet. When you create new feedback, it’s immediately saved in this folder. You can edit your drafts and submit them later, or delete them.
Submitted: This folder contains feedback you’ve sent to Apple. You can’t delete submitted feedback, but you can update it with additional information or files. You can also close submitted feedback when the issue is resolved.
If you don’t see the sidebar, choose Window > Show Sidebar (or press Shift-Command S). You can also enlarge the Feedback Assistant window to make the sidebar appear again.
Types of feedback
You can submit feedback for any type of issue you encounter, as well as enhancement requests. The following table shows some examples.
Bug reports detail the problems you encounter, such as:
Enhancement requests (ERs) are suggestions for ways to make the software better, such as:
When submitting enhancement requests, include screenshots or screen recordings to help demonstrate where the software needs improvement, and a detailed explanation of the enhancement you’d like to see.
Localization feedback covers issues found in the translation of the software to different languages, such as: