Check the message for steps
Some error codes and alert messages have a More Information button. Click it to learn what to do first.
Update iTunes
Get the latest version of iTunes for your computer.
Update your computer
Install updates for your Mac. If you have a PC, get updates from Microsoft.
Check your settings and your security software
You might need to change your settings or update your security software (such as antivirus, firewall, or malware blocker software) if it’s causing an issue.
Restart
Turn off your computer, then turn it on again. If you get the message when you connect your iPhone, iPad, or iPod touch, restart both your iOS device and your computer.
If you still see the error code or alert message
You can look up the error code or alert message to learn what to do next. You can also contact us.