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Self Service Repair

Self Service Repair is intended for individuals with the knowledge and experience to repair electronic devices. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine Apple parts, tools and repair manuals to perform your own out-of-warranty repair. Follow these steps to perform a variety of out-of-warranty repairs for iPhone and Mac, such as display replacements.

1. Start with the repair manual

Read the repair manual for your iPhone or Mac model to familiarise yourself with the steps required and the parts, tools and materials needed for your model and repair type. To purchase the genuine Apple parts and tools, you will need the repair manual ID. You can find the manual ID in the manual’s introduction.

2. Order parts and tools for an Apple product repair

Purchase genuine Apple parts and rent or buy professional-grade tools from the Self Service Repair Store. The online store is operated by a third-party provider authorised by Apple to sell genuine Apple parts and tools.

Genuine Apple parts are engineered and tailored for each product, and go through extensive testing to ensure the highest quality, integrity, safety and reliability. The professional-grade tools are designed to withstand the rigour of high-volume daily use to repair Apple products safely and reliably time after time. These are the same parts and tools that we make available to Apple Authorised Service Providers.

Your product serial number or IMEI is required for genuine Apple part purchases. Find out how to find the serial number of your Apple product.

After ordering, you may check the status of your purchase from the Self Service Repair Store. Apple won’t have information about your order.

3. Repair your device

After receiving the genuine Apple parts, follow the technical instructions in the repair manual for your iPhone or Mac model to perform the repair.

A System Configuration step may be required at the end of your repair. System Configuration is a post-repair software tool that completes the repair for genuine Apple parts. The repair manual will indicate if System Configuration is required. You will need to contact the Self Service Repair Store support team to initiate System Configuration.

4. Return replaced part for recycling

Similar to repairs done by Apple, Apple Authorised Service Providers and Independent Repair Providers, you will be able to return used or damaged parts replaced during your repair to Apple so that they can be refurbished or recycled responsibly.

For certain repair types, you may receive credit when you return a replaced part from your Apple device. Visit the Self Service Repair Store for more information on replaced part return instructions.