Mac Service and Repair

Find out how to get your Mac desktop or Mac notebook fixed and how much it will cost.

How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorised Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Centre. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.

Start a service request

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+ or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximise your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

MacBook Pro Battery service
16-inch MacBook Pro £ 199
15-inch MacBook Pro with Retina display £ 199
13-inch MacBook Pro with Retina display £ 199
15-inch MacBook Pro £ 129
13-inch MacBook Pro £ 129
MacBook Air Battery service
13-inch MacBook Air £ 129
11-inch MacBook Air £ 129
MacBook Battery service
12-inch MacBook £ 199

Pricing and terms might vary at other service providers. All prices are in British pounds sterling (£) and include VAT. 

Accessories

Apple-branded accessories are covered under the Apple One-Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.


Product
Accessory battery service
Magic Keyboard £ 29
Magic Keyboard with Numeric Keypad £ 29
Magic Mouse 2 £ 29
Magic Trackpad 2 £ 29

Pricing and terms might vary at other service providers. All prices are in British pounds sterling (£) and include VAT. If delivery is required, we’ll add an additional £ 7.44 delivery fee.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

Model Screen or external enclosure only (with AppleCare+) Other damage (with AppleCare+)
All Mac models £ 79
£ 229

These fees apply in the United Kingdom. All prices are in British pounds sterling (£) and include VAT. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorised service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you're covered? Check whether you have AppleCare+ cover by entering your Mac's serial number.

Find out more about AppleCare+

Get ready for a service

Before you return your Mac to us, make sure you enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.