Mac Service and Repair
Find out how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorised Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to send it to an Apple Repair Centre. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+ or consumer law. If your issue isn’t covered, the price depends on the type of repair. Ask your service representative for an estimate.
If you're experiencing an issue with your battery, your Mac notebook may not require a repair. These tips show you how to maximise your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service may be covered by warranty, consumer law or AppleCare+. These prices are for out-of-warranty service. We may need to test your product to determine the final service fee.
|MacBook Pro||Battery service|
|16-inch MacBook Pro||£ 199
|14-inch MacBook Pro||£ 199|
|15-inch MacBook Pro||£ 199
|13-inch MacBook Pro||£ 199
|MacBook Air||Battery service|
|13-inch MacBook Air||£ 129
|11-inch MacBook Air||£ 129
|12-inch MacBook||£ 199
Pricing and terms may vary at other service providers. All prices are in British pounds sterling (£) and include VAT.
Apple-branded accessories are covered under the Apple One-Year Limited Warranty. Our warranty doesn’t cover batteries that wear down from normal use. If your accessory’s battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
|Product||Accessory battery service|
|Magic Keyboard with Touch ID||£ 29|
|Magic Keyboard with Touch ID and Numeric Keypad||£ 29|
|Magic Keyboard||£ 29
|Magic Keyboard with Numeric Keypad||£ 29
|Magic Mouse||£ 29
|Magic Trackpad||£ 29
Pricing and terms may vary at other service providers. All prices are in British pounds sterling (£) and include VAT. If delivery is required, we’ll add an additional £ 7.44 delivery fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware cover from Apple, including accidental damage protection. Each incident of accidental damage is subject to an excess fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
|Model||Screen or external enclosure only (with AppleCare+)||Other damage (with AppleCare+)|
|All Mac models||£ 79
These fees apply in the United Kingdom. All prices are in British pounds sterling (£) and include VAT. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorised service providers are not eligible for AppleCare+ accidental damage cover unless all original parts are returned to Apple.
Not sure if you're covered? Check whether you have AppleCare+ cover by entering your Mac's serial number.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date when you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorised modifications. See the warranty for complete details. You can check your cover status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region may have consumer protection laws for some repair issues.
Our after-service guarantee
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan cover, whichever is longer. We offer this whenever you have a device serviced by us or an Apple Authorised Service Provider. This is in addition to your rights provided by consumer law.