iPhone Repair and Service
Where can I get Apple-certified repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorised Service Providers. You can also send your iPhone to an Apple Repair Centre. The technicians at all of these locations receive Apple training. They deliver the same high-quality service with genuine Apple parts. The repairs are backed by Apple.
How long will it take?
The Apple Store and many of our Apple Authorised Service Providers offer same-day service for some repairs, such as screen repair. If you send your iPhone directly to an Apple Repair Centre or if your technician needs to ship it for you, it will be ready for pickup in approximately 6-8 days.
Genuine Apple parts are critical to a quality repair. Visit an Apple Store or an Apple Authorised Service Provider to make sure you get your product back working the way it should.
You can get your cracked iPhone screen replaced at an Apple Store or one of our Apple Authorised Service Providers.
All of these locations use genuine Apple parts and precision equipment to ensure that your screen works like new after it's repaired. Some locations offer same-day service.
You can get your iPhone battery replaced at an Apple Store or an Apple Authorised Service Provider. Our authorised locations use genuine Apple parts.
The Apple Limited Warranty covers a battery that fails from a defect in manufacturing, but it doesn't cover batteries that wear out from normal use.
If your iPhone is covered by an AppleCare plan and the battery holds less than 80 per cent of its original capacity, we'll service your product at no charge.
Other iPhone repairs
Do you need a repair for other issues like the Home button, liquid damage or an accessory?
- If your iPhone issue is covered by the Apple warranty, AppleCare+ or consumer law, there's no charge. This does not include accidental damage, which requires a fee.
- If your iPhone was damaged and you have AppleCare+, the cover includes two incidents of accidental damage. Each incident has an excess, as shown below.
- If your iPhone was damaged and you don't have AppleCare+, your repair fee will vary, depending on the repair, up to the out-of-warranty fee below. These out-of-warranty prices are for repairs made by Apple. Apple Authorised Service Providers may set their own fees.
Not sure if you're covered? Check if you have AppleCare+ by entering your iPhone serial number.
Other iPhone repair costs in United Kingdom
The out-of-warranty prices apply only to repairs made by Apple. Apple Authorised Service Providers can set their own prices.
|iPhone 11||Other damage (out of warranty)|
|iPhone 11 Pro Max||£ 596.44|
|iPhone 11 Pro||£ 546.44|
|iPhone 11||£ 396.44|
|iPhone X||Other damage (out of warranty)
|iPhone XS Max||£ 596.44|
|iPhone XS||£ 546.44|
|iPhone X||£ 546.44|
|iPhone XR||£ 396.44|
|iPhone 8||Other damage (out of warranty)
|iPhone 8 Plus||£ 396.44|
|iPhone 8||£ 346.44|
|iPhone 7||Other damage (out of warranty)
|iPhone 7 Plus||£ 346.44|
|iPhone 7||£ 286.44|
|iPhone 6||Other damage (out of warranty)
|iPhone 6s Plus||£ 326.44|
|iPhone 6s||£ 282.44|
|iPhone 6 Plus||£ 326.44|
|iPhone 6||£ 282.44|
|iPhone SE||Other damage (out of warranty)
|iPhone SE (2nd Generation)||£ 276.44|
|iPhone SE||£ 276.44|
|Other damage (out of warranty)|
|iPhone 5c||£ 276.44|
All fees are in British pound sterling and include VAT. Out-of-warranty fees include a £ 7.44 delivery fee, which we only charge if we need to ship your iPhone and it isn’t covered under warranty or an AppleCare+ plan.
Is your iPhone covered by AppleCare+?
If you have AppleCare+, it includes two incidents of accidental damage that you can use to cover screen repair or other types of damage to your iPhone, such as liquid damage or back glass damage. Each incident carries an excess. If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
|iPhone model||Screen repaironly
(AppleCare+ excess fee)
|All eligible iPhone models||£ 25||£ 79|
Not sure if you're covered? Check if you have AppleCare+ cover by entering your iPhone serial number.
Apple-branded accessories, including the power adapter, are covered by our warranty and consumer law. The Apple-branded accessories that come in the box with your product are also covered by your AppleCare+ plan. For details, contact your network operator, Apple or an Apple Authorised Service Provider.
Get ready for your repair
Before you get service for your iPhone, you'll need to take a few steps to protect your data, such as making a backup and turning off Find My iPhone.
Express Replacement Service
The Express Replacement Service is a benefit of your AppleCare+ plan.
Your product warranty
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorised modifications. See the warranty for complete details. You can check your cover status online and update your proof-of-purchase information if there's an error in our records. If our warranty or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Your country or region might have consumer protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan cover, whichever is longer. We offer this whenever you have a device serviced by us or an Apple Authorised Service Provider. This is in addition to rights provided by consumer law.