If your Mac doesn’t start up as expected
If your Intel-based Mac computer displays a blank or blue startup screen, or a question mark on the startup screen, there may be a problem with firmware updates, startup items or software.
Tip: If an Apple Support URL is shown on the startup screen, you can enter the URL on another device to access information about the issue and suggestions to resolve it.
Blank startup screen
If your Intel-based Mac computer displays a blank screen at startup — or a screen with an Apple logo (with or without a gear icon) and a flashing question mark — it indicates there may be a problem with a firmware update or software. Try these suggestions.
Make sure the latest firmware for your Mac is installed. For the latest versions, check for updates in Software Update settings.
If you just installed a new version of macOS, make sure your Mac has the recommended memory and disk space. To check, choose Apple menu
Use macOS Recovery, part of the built-in recovery system of your Mac. See Use macOS Recovery on an Intel-based Mac or Use macOS Recovery on a Mac with Apple silicon.
Blue startup screen
If your Intel-based Mac computer displays a blank blue screen or a blue screen with a multicoloured pinwheel at startup, it indicates there may be incompatible startup items or software. Try these suggestions.
Restart your Mac in safe mode. If your Mac successfully starts up in safe mode, choose Apple menu
Check your login items to learn if any of them are incompatible.
Use the Disk Utility app
on your Mac to repair your startup disk.Back up your disk, then reinstall macOS.
Use macOS Recovery, part of the built-in recovery system of your Mac. See Use macOS Recovery on an Intel-based Mac.
Question mark on the startup screen
If your Intel-based Mac computer displays a flashing question mark at startup, it indicates your Mac may not be able to locate system software. Try these suggestions.
If your Mac starts up after a brief delay, try reselecting your startup disk.
If your Mac doesn’t start up, see the Apple Support article If your Mac starts up to a question mark.
If you have a Mac with Apple silicon and it experiences startup problems, try using macOS Recovery. See Use macOS Recovery on a Mac with Apple silicon.