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Apple Watch Series 6

Apple Watch Series 6 Service Programme for Blank Screen Issue

Apple has determined that the screen on a very small percentage of 40mm Apple Watch Series 6 devices may go blank permanently. Affected devices were manufactured between April 2021 to September 2021.

If your Apple Watch Series 6 has exhibited this issue, please use the serial number checker below to see if your device is eligible for this programme. If so, Apple or an Apple Authorised Service Provider will provide service, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this programme. Please choose a service option below.

The serial number you entered is not eligible for this programme due to one of the following reasons:
- It's not in the affected serial number range.

- Our records show that your device has already been serviced as part of this Programme.
- Our records show that your device is no longer eligible for a free service within this Programme. If you have any questions, please contact us.

Sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number once more. If you still have problems, please contact us.

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Finding your serial number is easy. See how.

Note: No other Apple Watch models are part of this programme.

Service Process

Choose one of the options below to get your Apple Watch Series 6 serviced. Your Apple Watch will be examined prior to any service to verify that it is eligible for this programme.

Find out how to get your Apple Watch ready for service.

Note: If your Apple Watch has any damage that impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple programme does not extend the standard warranty coverage of your Apple Watch. Your consumer law rights are unaffected by this programme.

The programme covers eligible Apple Watch Series 6 for two years after the first retail sale of the unit.

Information as of 2022-04-22