About genuine iPhone cameras

iPhone cameras have been designed, tested and manufactured to meet Apple quality and performance standards. This includes intuitive and responsive auto-focus, Portrait mode with advanced bokeh and Depth Control, and Portrait Lighting effects.

Importance of service by trained technicians using genuine Apple cameras

If you need to replace your iPhone camera, it's important that a trained technician uses genuine Apple camera parts to repair it.

For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorised Service Providers, and Independent Repair Providers, who have access to genuine Apple parts.* Repairs performed by untrained individuals using non-genuine parts may affect the safety of the device, cause the device to function incorrectly or lead to issues with image quality. Apple camera parts are designed to fit precisely within the device. Also, repairs that don't replace screws or cowlings correctly may leave behind loose parts that could damage the battery, cause overheating or result in injury.

Depending on your location, you can get your iPhone camera replaced – in or out of warranty – by visiting an Apple Store or Apple Authorised Service Provider, or by sending your iPhone to an Apple Repair Centre. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.*

Get started with camera service.

The iPhone camera is engineered together with iOS software for optimum performance and quality. A non-genuine camera may cause compatibility or performance issues. For example, an issue may arise after an iOS software update that contains camera updates or new camera features.

If a service provider uses non-genuine camera parts, the following may also occur:

  • Camera does not focus correctly or images are not sharp
  • When using Portrait mode, the subject may not be in focus or only partially in focus
  • A third-party app that uses the camera may freeze or quit unexpectedly
  • Real-time preview in third-party apps may appear blank or get stuck

* Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics and resources. Repairs by Independent Repair Providers are not covered by Apple's warranty or AppleCare plans, but may be covered by the provider's own repair warranty. Self Service Repair provides access to genuine Apple parts, tools and repair manuals so that customers who are experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repairs. Self Service Repair is currently available in the United States for iPhone 12 and iPhone 13 models and iPhone SE (3rd generation).

 

Parts and service history

With iPhone 12 models and later using iOS 15.2 and later, you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to Camera.

 

You will see an Unknown Part  message if the camera installation is incomplete or if the camera:

  • Was replaced with a non-genuine camera
  • Was already used or installed in another iPhone
  • Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Find out more about iPhone parts and service history.

 

With iOS versions earlier than iOS 15.2, you'll see an Important Camera Message instead of an Unknown Part message.

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