Importance of servicing by trained technicians using genuine Apple displays
If you need to replace your iPhone display, it's important that it's repaired by certified technicians who use genuine Apple display parts.
Only technicians who have completed Apple service training and who use Apple genuine parts and tools should replace iPhone displays. These service providers include Apple, Apple Authorised Service Providers and Independent Repair Providers using genuine Apple parts. Replacements not performed by Apple, authorised service providers or certified technicians may not follow correct safety and repair procedures and could result in improper functioning, or issues with display quality or safety. Apple displays are designed to fit precisely within the device. Also, repairs that don't replace screws or cowlings correctly may leave behind loose parts that could damage the battery, cause overheating or result in injury.
Depending on your location, you can get your iPhone display replaced – in or out of warranty – by visiting an Apple Store or Apple Authorised Service Provider, or by sending your iPhone to an Apple Repair Centre. Independent Repair Providers* also offer genuine parts by trained technicians for out-of-warranty display replacements.
The iPhone display is engineered together with iOS software for optimum performance and quality. A non-genuine display may cause compatibility or performance issues. For example, an issue may arise after an iOS software update that contains display updates.
If a service provider uses non-genuine display parts, the following may also occur:
- Multi-Touch may not respond on parts of the screen
- Degraded Multi-Touch performance, such as missed screen touches or touches not registering in the right location
- Touches may unexpectedly be registered during a phone call
- Display may not turn off during phone calls
- Accidental edge or palm touches may be registered
Display brightness and colour issues
- True Tone display doesn't function correctly
- Lost or degraded functionality of the ambient light sensor, causing the screen to dim or brighten incorrectly
- Incorrect display colour calibration, such as the display appearing too yellow or blue
- Display isn't uniformly bright
- Lower maximum brightness
- Unintentional battery drain
* Independent Repair Providers offer out-of-warranty repair service for iPhone and Mac. They have access to genuine Apple parts, tools, training, service guides, diagnostics and resources.
Important Display Message
If you see the message below when you go to Settings > General > About, the display in your iPhone cannot be verified. This message applies to iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max.
Unable to verify if this iPhone has a genuine Apple display. Learn more…
You may see an additional notification that says "Apple has updated the device information for this iPhone". This means that Apple has updated the device information maintained for your iPhone for servicing needs, safety analysis and to improve future products.
These notifications don’t affect your ability to use your iPhone or your display.
You will see a notification on your Lock screen for the first 4 days you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About.