Importance of service by trained technicians using genuine Apple displays
If you need to replace your iPhone display, it's important for certified technicians who use genuine Apple display parts to repair it.
Only technicians who have completed Apple service training and who use Apple genuine parts and tools should replace iPhone displays. These service providers include: Apple, Apple Authorized Service Providers, or Independent Repair Providers using genuine Apple parts. Replacements not performed by Apple, authorized service providers, or certified technicians might not follow proper safety and repair procedures and could result in improper function or issues with display quality or safety. Apple displays are designed to fit precisely within the device. Additionally, repairs that don't properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.
The iPhone display is engineered together with iOS software for optimal performance and quality. A nongenuine display might cause compatibility or performance issues. For example, an issue might arise after an iOS software update that contains display updates.
If a service provider uses nongenuine display parts, the following might also occur:
- Multi-Touch might not respond on parts of the screen
- Degraded Multi-Touch performance, such as missed screen touches or touches not registering in the right location
- Touches might unexpectedly register during a phone call
- Display might not turn off during phone calls
- Accidental edge or palm touches might register
Display brightness and color issues
- True Tone display doesn't function correctly
- Lost or degraded function of the ambient light sensor, causing the screen to dim or brighten incorrectly
- Incorrect display color calibration, such as the display to appearing too yellow or blue
- Display isn't uniformly bright
- Lower maximum brightness
- Unintentional battery drain
Important Display Message
If you see the message below when you go to Settings > General > About, the display in your iPhone is unable to be verified. This message applies to iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max.
Unable to verify this iPhone has a genuine Apple display. Learn more…
You might see an additional notification that says, "Apple has updated the device information for this iPhone." This means that Apple has updated the device information maintained for your iPhone for service needs, safety analysis, and to improve future products.
These notifications don’t affect your ability to use your iPhone or your display.
You will see a notification on your Lock screen for the first 4 days that you use your device and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > General > About.
Where to get service
You can get your iPhone display replaced at an Apple Store, an Apple Authorized Service Provider, or by sending it to an Apple Repair Center. Apple authorized locations use genuine Apple display parts.
For out-of-warranty display replacements, Independent Repair Providers will also offer genuine parts by trained technicians.