If you can't open the App Store or iTunes Store, buy content or edit payment information

You may be using out-of-date software or hardware.

Some devices that use older software can no longer use the iTunes Store

Because of increased security, some devices that use older software can no longer use the iTunes Store. 

Apple recommends that you update your software in the following situations:

  • If you're seeing error -9836
  • If you're having trouble loading the iTunes Store
  • If you can’t edit your payment method in the App Store or iTunes Store
  • If you're having trouble buying items in the App Store or iTunes Store
  • If you're having trouble re-downloading items from the iTunes Store on your Windows PC

Update your software

Some obsolete hardware products can no longer use the iTunes Store

If your device is obsolete, you may not be able to use the iTunes Store on that device, even if you update the software. See if your device is listed as obsolete.

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