Get started using Apple Business Manager or Apple School Manager with Mobile Device Management

To supervise an iPhone, iPad or iPod touch, you can use Apple Business Manager or Apple School Manager. You can also configure your iOS device to be automatically enrolled in Mobile Device Management (MDM).

This article is intended for system administrators.

You can start using your supervised devices when your organisation or educational organisation is set up with Device Enrolment. If you need help adding your MDM server and assigning devices to it, use Apple Business Manager Help or Apple School Manager Help. For more information about how to configure MDM enrolment settings during activation, you might need to contact your MDM vendor or use Profile Manager Help.

Check network requirements

When an iPhone, iPad, iPod touch, Apple TV or Mac enrols in MDM, the device needs to access the following hosts:

  • albert.apple.com
  • iprofiles.apple.com 
  • crl3.digicert.com
  • crl4.digicert.com
  • ocsp.digicert.com

After enrolment is complete, MDM uses Apple Push Notifications, which require network access.

Set up a new iPhone, iPad or iPod touch

When you activate a new iPhone, iPad or iPod touch, the iOS activation server provides the device with the URL of the MDM server. When you set up an assigned device, you might see this screen during set up:

MDM activation screen

To complete set up, your iPhone, iPad or iPod touch must be connected to a network that has access to your MDM server.

Set up an existing iPhone, iPad or iPod touch

You can only use the full features of Apple Business Manager or Apple School Manager on newly activated devices. If a device has already been activated, you must erase the device then reactivate it. You can also use Apple Configurator to prepare the device using automated enrolment.

Restore an iPhone, iPad or iPod touch from a backup

When you restore from a backup onto the same iPhone, iPad or iPod touch, your supervision state is restored from your backup. If you restore from a backup onto a different iPhone, iPad or iPod touch, your supervision state comes from Apple Business Manager or Apple School Manager.

For example: If you configure a device to be supervised and automatically enrolled in MDM, then restore a backup made when the same device was unsupervised, the device will be unsupervised.

Learn more

If you haven't yet enrolled in Apple Business Manager or Apple School Manager, learn how to get started with Device Enrolment.

Published Date: