Use Suica or PASMO cards on iPhone or Apple Watch in Japan

In Japan, you can use Suica and PASMO cards in the Wallet app to travel on public transport and make purchases in shops using Apple Pay on your iPhone or Apple Watch.

To use a Suica or PASMO card with Apple Pay, you'll need:

When you add your first Suica or PASMO card to the Wallet app, Express Mode will be turned on for that card by default. Express Mode will allow you to use your card without waking or unlocking your device, or having to authenticate yourself with Face ID, Touch ID or your passcode.

If you add additional Suica or PASMO cards, you can change which card you'll use in Express Mode.

Find out more about Express Mode.

*To add a PASMO card in the Wallet app, you'll need to set up two-factor authentication for your Apple ID.

Use public transport with your Suica or PASMO card

You can use Suica or PASMO with Apple Pay to travel on public transport anywhere that you can use a physical Suica or PASMO card, or where interoperable Integrated Circuit (IC) or prepaid cards are accepted.

Pay for public transport with Suica or PASMO

How to use public transport with your Suica or PASMO card

With your Suica or PASMO card set to Express Mode, you can pay for journeys quickly with just a tap of your iPhone or Apple Watch.

  1. Make sure your device is turned on. It doesn't need to be connected to a mobile data or Wi-Fi network.
  2. Hold the top of your iPhone or your Apple Watch display near the ticket gate scanner when entering and exiting.
  3. You'll see Done and a tick appear on the screen. If you're using your Apple Watch, you'll also feel a gentle tap and hear a beep.

Depending on your iPhone model, you may be able to use your Express Mode card when your iPhone needs to be charged.

If you want to use a card that hasn't been set to Express Mode:

  • On your iPhone: authenticate using Face ID, Touch ID or your passcode.
  • On your Apple Watch: double-click the side button to access your cards, swipe down to select your Suica or PASMO card and authenticate with your passcode.

Put your Suica card in Service Mode

If you need a station worker to service your Suica card, put your device in Service Mode before handing it to them.

How to put your Suica card in Service Mode on your iPhone

  1. Open the Wallet app.
  2. Select your Suica card.
  3. Tap the More button , then tap Card Details the card details icon.
  4. Turn on Service Mode.

How to put your Suica Card in Service Mode on your Apple Watch

  1. Remove the Apple Watch from your wrist.
  2. Enter the passcode to unlock it.
  3. Double-click the side button.
  4. Scroll down to select your card.
  5. Use the Digital Crown to scroll down, and tap Turn on Service Mode.
  6. Ask the station worker to hold your watch with the display facing down.

Use your Suica or PASMO card in shops

You can use your Suica or PASMO card where these symbols are displayed:

Suica payment mark      PASMO payment symbol

You may need to select the Suica or PASMO option on the terminal when you pay, or let the sales assistant know which card you'll be paying with.

When your Suica or PASMO card has been set to Express Mode, you can pay using Apple Pay without waking or unlocking your device, authenticating yourself or opening an app. You may even be able to make purchases when your iPhone needs to be charged.

  1. Hold the top of your iPhone or the display of your Apple Watch near the contactless reader.
  2. When the transaction has been completed successfully, you'll see Done and a tick appear on the screen. If you're using your Apple Watch, you'll also feel a gentle tap and hear a beep.

If your Suica or PASMO card hasn't been set to Express Mode, find out how to make a purchase using Apple Pay.

How to check your PASMO card balance 

Check the balance on your Suica or PASMO card

Check the balance on your Suica or PASMO card on your iPhone or Apple Watch.

On your iPhone

  1. Open the Wallet app.
  2. Tap your Suica or PASMO card to see your current balance.

On your Apple Watch

  1. Open the Wallet app.
  2. Tap your Suica or PASMO card.
  3. Use the Digital Crown to scroll down to see your current balance.

If your Suica or PASMO card balance isn't updating

  1. On your iPhone, open the Wallet app.
  2. Tap your Suica or PASMO card.
  3. Tap the More button , then tap Card Details the card details icon.
  4. Turn on Service Mode, then authenticate with Face ID, Touch ID or your passcode.

To turn off Service Mode, tap on the card. Find out what to do if your balance still isn't updating.

Top up your Suica or PASMO card

To add money to your Suica or PASMO card, you'll need a supported credit or prepaid card in the Wallet app.

How to top up your Suica or PASMO card on your iPhone

  1. In the Wallet app, tap your Suica or PASMO card.
  2. Tap Add Money.
  3. Choose the amount you want to add and tap Add.
  4. Select the credit or prepaid card you want to use to pay and confirm the transaction with Face ID or Touch ID.

How to top up your Suica or PASMO card on your Apple Watch

  1. In the Wallet app, tap your Suica or PASMO card.
  2. Tap Add Money.
  3. Follow the instructions on the screen.

Get a refund for purchases made with your Suica or PASMO card using Apple Pay

For items you've bought with a Suica or PASMO card using Apple Pay, return the item to the same terminal where the purchase was made before using Suica or PASMO to make another purchase with Apple Pay.

Find out more about refunds for purchases made with a payment card using Apple Pay.

Use the Suica or PASMO app

After you've downloaded the Suica app or PASMO app, you can use it for additional services on your card. For example, you can:

  • Create a new Suica or PASMO card
  • Create or change your travel plan
  • Buy a Shinkansen or Green Car ticket**
  • Set up auto-reload (using a View Card only)
  • Set or change the notifications that you get from JR East

** You can buy Shinkansen tickets for Tohoku, Yamagata, Akita, Hokkaido, Joetsu and Hokuriku Shinkansens. You can buy Green Car tickets for JR East trains only.

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