If your public transport card balance doesn't update in the Wallet app

When you add money to your public transport card in Wallet and the balance doesn't update, see what you can do.

Check your credit, debit or prepaid card transactions

Look at the transactions for the payment card that you used to add money to the public transport card that you have in the Wallet app. If you can see the charge in your transaction history, the balance on your public transport card might be correct, even if the balance in the Wallet app shows a different amount.

If your public transport card balance isn't correct

  1. Open the Wallet app on your iPhone.
  2. Tap your public transport card, then tap the more button More info.
  3. Turn on Service Mode, then authenticate with Face ID, Touch ID or your passcode.

To turn off Service Mode, tap on the card.

If your balance is still wrong, restart your iPhone.

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