If you can’t send or receive emails on your Mac

If you're having issues with sending or receiving emails using the Mail app on your Mac, this article should help. 

If your Mac is connected to the Internet but suddenly stops sending or receiving emails, you should generally try again later and, if necessary, work with your email provider to resolve it. If you're using Apple's iCloud Mail, find out how to resolve issues with iCloud Mail.

Check for status messages

You may see a status icon such as a lightning bolt  or a warning icon  next to your account's inbox in the Mail sidebar, or in the top right-hand corner of the Mail window. Click it to find out more.

  • If the status is Network Offline, make sure your Mac is connected to the Internet, then try again.
  • If the status is Login Failed, check with your email service provider (ESP) to make sure your account is set up correctly on your Mac.
  • If Mail asks for your password, but entering the password doesn't help, find out why your email provider is rejecting your password.
  • If your email service is experiencing a temporary outage, your email provider may have a status message on their website. For example, Apple's system status page shows the status of iCloud Mail. Status pages are also available for other email services, such as Gmail and Outlook. Some brief service outages may not appear on a system status page, so you may want to wait a few hours and try again.


Test using webmail

Many email providers offer webmail, which is a way to use email with a web browser such as Safari, instead of with an email app such as Mail. For example, if you're using an iCloud Mail account, you can use iCloud.com to send and receive emails.

Webmail is a good way to verify that your account is valid, but it doesn't mean that your account is set up correctly in Mail. Your email provider can help you verify your email settings and check for other issues that affect sending or receiving emails.


Remove your account, then add it back

If no other solutions work, try setting up your email account again. To do that, remove your email account and then add the account again.

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