If iCloud Keychain won't turn on or sync

Find out what to do if you need help with iCloud Keychain.

Check the System Status page to see if there are any known outages. Then, make sure iCloud Keychain is available in your country or region. Still need help? Select the issue you're encountering from the list and find out what to do next.

 

If iCloud Keychain won't turn on for a new device

Make sure your new device has the latest version of iOS or iPadOS, and the latest version of macOS, then try these steps:

  1. Make sure you have a strong mobile network connection.
  2. Check your other devices. If you see a notification, follow the prompts to finish setting up iCloud Keychain.
  3. Find out how to turn on iCloud Keychain on your device.
  4. Contact Apple Support for more help about setting up iCloud Keychain.

If iCloud Keychain won't sync with other devices

Make sure your new device has the latest version of iOS or iPadOS, and the latest version of macOS. Then make sure your device is connected to a Wi-Fi or mobile network. If the connection appears to be strong, turn on iCloud Keychain on the devices you want to sync with.

View passwords stored in iCloud Keychain

If you want to view the passwords stored in iCloud Keychain, follow the steps for your device. 

On your iPhone, iPad or iPod touch with iOS 12 or later:

  1. Tap Settings > Passwords & Accounts > Website & App Passwords.
  2. Use Face ID or Touch ID when prompted.
  3. Tap a website to view your password.

On your iPhone, iPad or iPod touch with iOS 11:

  1. Tap Settings > Accounts & Passwords > App & Website Passwords.
  2. Use Face ID or Touch ID when prompted.
  3. Tap a website to view your password.

On your Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click Passwords.
  2. Enter your Mac password. 
  3. Select a website to view your password.
  4. Select Details for selected websites at the bottom of the window.
  5. Enter your Mac password.

If you can't see your iCloud Keychain items

There are several possible reasons why you can't find your iCloud Keychain information:

  • Did you restore from an iCloud backup and then notice missing iCloud Keychain items? iCloud Keychain items aren't part of iCloud Backup because they already live in the cloud. To find your iCloud Keychain items in iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain and turn on iCloud Keychain. For iOS 10.2 or earlier, tap Settings > iCloud > Keychain and turn on iCloud Keychain.
  • Did you turn off iCloud Keychain on all of your devices? If so, your iCloud Keychain will have been removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain will also have been removed from those devices. You need to set up iCloud Keychain and add the items again. (If you turn off iCloud Keychain on all of your devices and choose to delete your iCloud Keychain locally on all of your devices, Apple won't be able to recover your iCloud Keychain.)
  • On your Mac, did you use Keychain Access to reset your iCloud Keychain? If so, macOS deleted your iCloud Keychain items. Try setting up iCloud Keychain again. If you need to reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences before resetting your macOS Keychain.

If iCloud Keychain is on, but Safari won't save or autofill account or credit card information

If Safari doesn't autofill your account names, passwords or credit cards, or doesn't ask to save them to begin with, check the AutoFill and Private Browsing settings on your device.

On your iPhone, iPad or iPod touch with iOS 9 or later:

  1. For account names and passwords, go to Settings > Passwords & Accounts, and check that Autofill Passwords is turned on.
  2. For credit card information,* go to Settings > Safari > Autofill, and check that Credit Cards is turned on.
  3. Open Safari. If the navigation bar in Safari is black or dark instead of white or light grey, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is turned on. 

On your Mac with OS X Mavericks 10.9 or later:

  1. Choose Safari > Preferences, then click AutoFill.
  2. For account names and passwords, check that you have selected "User names and Passwords". For credit card information,* check that you have selected "Credit Cards".
  3. See if you have turned on Private Browsing. Safari doesn't save account names and passwords when Private Browsing is turned on.

Still need help to autofill your credit card information?

  • On your iPhone, iPad or iPod touch, tap the credit card field in Safari, then tap the "AutoFill Credit Card" option above the keyboard.
  • On your Mac, click a credit card field in Safari to see the message that asks you to choose which credit card to use from your iCloud Keychain.

* Always enter your card's security code manually. iCloud Keychain doesn't store credit card security codes.

If Safari doesn't save the password for one of the websites you're using

Some websites request that passwords are not saved. Safari doesn't save or autofill account names and passwords on those sites.

If you haven't received the verification code text message

If you use two-factor authenticationthe steps below don't apply because you won't have a separate SMS verification number for iCloud Keychain. Check if you're using two-factor authentication, then make sure the phone number associated with your account is correct.

Check if you're using two-factor authentication

On your iPhone, iPad or iPod touch, tap Settings > [your name], then tap Password & Security. 

On your Mac, choose Apple menu  > System Preferences. In macOS Catalina, click Apple ID, then click Password & Security in the sidebar. In macOS Mojave or earlier, click iCloud, then click Account Details. 

Check or update your phone number

If two-factor authentication is turned off, follow these steps to make sure your phone number is correct or to update it.

  1. Make sure you have a strong mobile network connection on your phone.
  2. Make sure your phone number can get text messages. To check, ask someone to send you a text message.
  3. Make sure the correct phone number is associated with your account. Here's how:
    • On your iPhone, iPad or iPod touch: 
      • For iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced and make sure the phone number under Verification Number is correct.
    • On your Mac:
      • Choose Apple menu  > System Preferences, click Apple ID, click iCloud in the sidebar, then select Keychain. If you're using macOS Mojave or earlier, click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct.

If you can't change the SMS verification phone number for iCloud Keychain

  1. If you have a device that already has iCloud Keychain turned on, try these steps first to change your iCloud Security Code:
    • iPhone, iPad or iPod touch:
      • For iOS 10.3 or later, tap Settings > [your name] > iCloud > Keychain > Advanced and tap Change Security Code.
    • Mac:
      • Choose Apple menu  > System Preferences, click Apple ID, then click iCloud in the sidebar. Select Keychain. If you're using macOS Mojave or earlier, click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Choose "Change Security Code..."
  2. After you have changed the iCloud Security Code, try to change the SMS verification number again.
  3. If you still can't change the SMS verification number, or if you're can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

If you need help with your iCloud Security Code

If you have forgotten your iCloud Security Code or see an alert stating that your iCloud Security Code has been entered too many times, find out what to do. If you have turned on two-factor authentication, you don’t need an iCloud Security Code and the steps below won't apply to you. 

If you have forgotten your iCloud Security Code

To check if two-factor authentication is turned on, tap Settings > [your name] > Password & Security on your iPhone, iPad or iPod touch. Or, on your Mac, choose Apple menu  > System Preferences, click Apple ID, then click iCloud in the sidebar. If you're using macOS Mojave or earlier, click iCloud, then click Account Details.

If you haven’t turned on two-factor authentication, reset the Security Code for iCloud Keychain or create a new Security Code.

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