If you see the Restore screen on your iPhone, iPad or iPod touch

If you see the Restore screen on your iPhone, iPad or iPod touch, find out what to do.

Connect to Your Computer screen

Restart your device

If you see the Restore screen:

  1. Connect your device to your computer using the cable that came with your device. Don't disconnect your device from your computer.
  2. Restart your device:
    • iPad models without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button furthest from the top button. Press and hold the top button until the device restarts. If you're not sure, see which buttons you need to press to restart your iPad.
    • iPhone 8 or later: Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
    • iPhone 7, iPhone 7 Plus and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until you see the Apple logo.
    • iPad models with a Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until you see the Apple logo.

Reinstall iOS or iPadOS

If you still see the Restore screen after restarting the device, you need to reinstall iOS or iPadOS:

  1. On your Mac, make sure you've installed the latest software updates (including iTunes if you have MacOS Mojave or earlier). Or on your Windows PC, make sure you've installed the latest version of iTunes.
  2. Make sure your device is still connected to your computer. You should see this message: "There's a problem with the [your device name] that requires it to be updated or restored".
  3. Click Update (not Restore) to reinstall iOS or iPadOS and keep your personal data. Don't disconnect your device from your computer until the update has finished.


Get more help

  • Find out what to do if you get a restore error when you try to update or restore.
  • If you don't see a restore error, but still see the Restore screen, or you can't force a restart because one of your buttons is broken or stuck, contact Apple Support.
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