Restore your iPhone, iPad or iPod to factory settings using a computer
Erase your device and install the latest software using a computer. This factory restore will remove all information and settings from your iPhone, iPad or iPod.
A factory restore will erase your device’s information and settings. It will install the latest iOS, iPadOS or iPod software.
If your device works but you can’t access a computer, you can erase and restore without one.
Prepare your device
Update your Mac or PC. If you're using iTunes, make sure that you have the latest version.
Go to Settings.
Tap [Your Name].
Tap Find My.
Tap Find My [device].
Turn Find My [device] off.
Restore your device to factory settings
Open the Finder on Mac or the Apple Devices app on a PC. If your PC doesn’t have the Apple Devices app, or your Mac uses macOS Mojave or earlier, open iTunes instead. Find out which macOS your Mac is using.
Connect your device to your computer.
If a message asks for your device's passcode or to Trust This Computer, follow the onscreen steps. Get help if you’ve forgotten your passcode.
Find out what to do if your iPhone, iPad, or iPod touch is unresponsive or won't turn on. Or get help if your device doesn't appear on your computer.
Click Restore [Device]*. If you’re signed in to Find My, you need to sign out before you can click Restore.
Click Restore again to confirm. Your computer erases your device and installs the latest iOS, iPadOS or iPod software.
Your device will restart after restoring the factory settings.
* Restoring an iPhone doesn't delete your eSIM. Find out how to erase your eSIM, if you need to erase it.
Get help
Find out what to do if you see an error message.
Find out how to restore your device from a backup.
Need more help?
Tell us more about what’s happening and we’ll suggest what you can do next.