If you see an error when you update or restore your iPhone, iPad or iPod

Find out what to do if you see an error code or alert when you use your computer to update or restore your device.

Update your Mac or PC

Install updates for your Mac. If you have a PC, get updates from Microsoft. If you're using iTunes, make sure you have the latest version.

Plug your device directly into your computer

Plug your iOS device directly into your computer's USB port (not into an attached keyboard or USB hub). If you still see an error alert, try a different cable.

A lightning to USB cable


Turn off your computer and your device. Then turn them on again.

Here's how to restart your iPhoneiPad or iPod touch.

Check your computer’s security software

You may need to update, change or uninstall software that could be interfering with your computer's connection with iTunes.


Try again

Update or restore your device again.

Get more help

If you've tried these steps and receive the error again, follow the steps for your error code.

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