The Touch ID board and all other genuine Apple parts are designed, tested and manufactured to Apple’s high-quality standards, meeting rigorous safety and performance specifications.
For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the best way to get a safe and reliable outcome to the repair. Genuine Apple parts are designed to fit precisely within the device and provide optimal performance, privacy, security, safety and reliability. These parts are individually calibrated with data uploaded to Apple’s servers and stored at the time of manufacture. This data is then retrieved to finish the repair.
Repairs performed by untrained individuals or using non-genuine parts may affect the performance, privacy, security, safety and reliability of your device.
When you need to repair your device, you can choose from several options:
Apple and Apple Authorised Service Providers use genuine Apple parts and their repairs are covered by Apple’s warranty. Depending on your location, you can get your Mac repaired in or out of warranty by visiting an Apple Store or Apple Authorised Service Provider, or by sending your Mac to an Apple Repair Centre. Get started with Mac repair.
Independent Repair Providers also have access to genuine Apple parts, as well as tools, training, service guides, diagnostics and resources. Repairs by Independent Repair Providers are not covered by Apple’s warranty or AppleCare plans but may be covered by the provider’s own repair warranty.
Self Service Repair provides access to genuine Apple parts, tools and repair manuals so that customers who are experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific Mac models. Visit the Self Service Repair website to find out more about the programme, view repair manuals and order parts for eligible models.
Find out how to view parts and service history on Mac, including whether the Touch ID board repair was completed using a genuine Apple part, used part or unknown part.
If the parts and service history shows that the Touch ID board has an issue, you may not be able to use Touch ID to authenticate, such as to unlock your Mac or authorise purchases.