If Spatial Audio is unavailable while using your keyboard, mouse or trackpad on Mac

Some Bluetooth input devices can’t be used on your Mac at the same time as Spatial Audio for FaceTime.

When using a Bluetooth headphone device that supports Spatial Audio, Spatial Audio may be unavailable for a FaceTime call, and the Spatial Audio menu item may include a message that Spatial Audio is unavailable while using your keyboard, mouse, trackpad or other Bluetooth input device. Spatial Audio for FaceTime requires macOS Sequoia or later.

If using a Magic Keyboard, Magic Mouse or Magic Trackpad

An Apple Magic Keyboard, Magic Mouse or Magic Trackpad that has a built-in, rechargeable battery can be used at the same time as Spatial Audio for FaceTime – if the device has firmware version 2.0.6 or later.

Check the firmware version of your device

  1. Press and hold the Option key on your keyboard while choosing Apple menu  > System Information. Or use Spotlight to find and open System Information.

  2. Click Bluetooth in the sidebar of the System Information window, then find the name of your connected Magic Keyboard, Magic Mouse or Magic Trackpad on the right. The firmware version will appear below the name. If your device doesn’t have firmware version 2.0.6 or later, update its firmware.

Update the firmware of your device

  1. Choose Apple menu  > System Settings, then click General in the sidebar.

  2. Click Software Update on the right.

  3. Click the More Info buttonnull next to Automatic Updates, then make sure “Install Security Responses and system files” is turned on. Click Done.

  4. Plug your Magic Keyboard, Magic Mouse or Magic Trackpad into your Mac so it’s charging, and leave your computer idle but not asleep. The firmware will then update automatically in the background. This may not happen immediately, so it may be convenient to leave the device plugged in overnight.

If using any other Bluetooth keyboard, mouse or trackpad

If Spatial Audio is unavailable for FaceTime while using any other Apple or third-party Bluetooth keyboard, mouse or trackpad, disconnect that input device in Bluetooth settings before attempting to use Spatial Audio for FaceTime.

If your Mac has a built-in keyboard and trackpad, you can use those instead. Or use a wired input device, which connects to your Mac via USB instead of Bluetooth.

If your third-party input device can connect using a 2.4 GHz USB dongle plugged into your Mac, you can use that instead of Bluetooth.

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