iPad parts and service history
If your iPad has been repaired, you can check your device's parts and service history to find out if the repair used genuine Apple parts. If you sell or give away your iPad, the new owner can also find out about the device's repair history.
Check your device's parts and service history
On iPad Pro (M4) models and iPad Air (M2) models, you can go to Settings > General > About to check the parts and service history of your iPad.
Parts and service history is only shown if your iPad has had a part replaced or if a part isn't functioning as expected. If a part has been serviced more than once, only the most recent service will appear.
Information about parts and service history is collected by Apple and stored as part of the device information maintained for your iPad. This information is used for safety analysis, to verify if parts were properly calibrated, to ensure consumer protection after repair and to improve future products.
Find out more about genuine Apple parts and part calibration
Genuine Apple parts are individually calibrated with data uploaded and stored at the time of manufacture; this data is then retrieved to finish the repair. This calibration process ensures that parts meet performance, security, privacy and safety expectations.
If you don't finish the repair, you can continue using your device, but the part might not perform as well as a calibrated part. If the part is a TrueDepth Camera or Touch ID button, you won't be able to use Face ID or Touch ID to unlock your device or to sign in to apps until the calibration process has been completed for those parts. Your device will show Finish Repair next to the part until you finish the repair with Repair Assistant.
If the service was completed using genuine Apple parts and calibration processes, Genuine or Used Part appears next to the part.1 After service has been completed and your iPad has connected to the internet, you can tap the part for more information, including the date of the service.
Find out more about part calibration and secure repair
You can get information about these parts, depending on your iPad model:
TrueDepth Camera | Display | Touch ID | |
|---|---|---|---|
iPad Pro (M4) models | ✓ | ✓ | |
iPad Air (M2) models | ✓ |
An Unknown message will appear if the part:
Was replaced with a non-genuine part
Isn't functioning as expected
If the display was replaced, you might find an additional message that says, "Apple has updated the device information for this iPad." This means that Apple has updated the device information maintained for this iPad for service needs, safety analysis and to improve future products.
If an unknown part is detected, your iPhone will display a notification in Settings > General > About until you dismiss it.
Find out more about the Face ID Issue Detected Message
Find out more about the Mobile Data and Apple Pay Issue Detected messages
Find out more about your repair options
When you need to repair your iPad, you can choose between several options. For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the best way to get a safe and reliable outcome to a repair. These providers include Apple and Apple Authorised Service Providers, as well as Independent Repair Providers, who have access to genuine Apple parts.2 Genuine Apple parts are designed to fit precisely within the device and provide optimal performance, safety and reliability. Repairs performed by Apple and Apple Authorised Service Providers are covered by Apple's warranty.
Depending on your location, you can get your iPad serviced – in or out of warranty – by visiting an Apple Store or Apple Authorised Service Provider or by sending your iPad to an Apple Repair Centre. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers.
Repairs performed by untrained individuals or using non-genuine parts might affect the functionality, safety, security and privacy of the device.
A previously used part might function in a different iPad, but the performance and quality might be inconsistent.
Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics and resources. Repairs by Independent Repair Providers are not covered by Apple's warranty or AppleCare plans, but may be covered by the provider's own repair warranty.
