Manage existing users in Apple School Manager

You can manage existing users in Apple School Manager, such as editing their account information to change the user’s name. Depending on your role, you can do such things as reset a user’s Managed Apple ID password and send them a new temporary password so they can sign in. You can also deactivate, reactivate or delete users.

Deactivate user accounts

You can deactivate user accounts so that the selected users are unable to use their Managed Apple ID to sign in. If a manually created user account is in a deactivated state for more than 30 days, it will be automatically deleted.

User accounts created by linking to a Student Information System (SIS) or uploaded using SFTP are deleted 120 days after they are deactivated.

Reactivate user accounts

You can reactivate user accounts so that selected users are able to use their Managed Apple ID again.

Delete user accounts

You can delete manually created user accounts; however, active accounts must first be deactivated. If a user never signed in using their Managed Apple ID, then the account is inactive and can be deleted.

To view which accounts can be deactivated, reactivated or deleted, see User status.

Edit user information

In Apple School Manager , sign in with a user that has the role of Administrator, Site Manager or People Manager.
Tap Users in the sidebar, then search for a user in the search field. See How to search.
Select the user from the list.
Tap the Edit button , then select what you want to edit.
Important: If the user was imported from your Student Information System (SIS) or your SFTP, edit only that user’s Managed Apple ID, role or password. Otherwise, the account changes to a manually created account and SIS/SFTP updates to that user’s information are no longer possible.
Tap Save, then tap Save again.

Deactivate a single user

In Apple School Manager , sign in with a user that has the role of Administrator, Site Manager or People Manager.
Tap Users in the sidebar, then search for a user in the search field. See How to search.
Select the user from the list, tap the More button , then select the Deactivate User button .
Tap Close or wait for the process to finish, then tap Done.

Deactivate multiple users

In Apple School Manager , sign in with a user that has the role of Administrator, Site Manager or People Manager.
Tap Users in the sidebar, then search for accounts in the search field. See How to search.
Select the users from the list.
Tap Change, next to Change Account Status.
Choose Deactivate from the pop-up menu, then tap Continue.
Tap Close or wait for the process to finish, then tap Done.

Reactivate a single user

In Apple School Manager , sign in with a user that has the role of Administrator, Site Manager or People Manager.
Tap Users in the sidebar, then search for a user in the search field. See How to search.
Select the user from the list, tap the More button , then select the Reactivate User button .
Tap Close or wait for the process to finish, then tap Done.

Reactivate multiple users

In Apple School Manager , sign in with a user that has the role of Administrator, Site Manager or People Manager.
Tap Users in the sidebar, then search for accounts in the search field. See How to search.
Select the users from the list.
Tap Change, next to Change Account Status.
Choose Reactivate from the pop-up menu, then tap Continue.
Tap Close or wait for the process to finish, then tap Done.

Delete a single deactivated user

In Apple School Manager , sign in with a user that has the role of Administrator, Site Manager or People Manager.
Tap Users in the sidebar, then search for a user in the search field. See How to search.
Select the user from the list.
Tap the Delete button .
Make sure you want to delete the account. This action cannot be undone.
Tap Delete.
Tap Close or wait for the process to finish, then tap Done.

Delete multiple deactivated users

In Apple School Manager , sign in with a user that has the role of Administrator, Site Manager or People Manager.
Tap Users in the sidebar, then search for accounts in the search field. See How to search.
Select the users from the list.
Tap Change, next to Change Account Status.
Choose Delete from the pop-up menu, then tap Continue.
Tap Delete.
Tap Close or wait for the process to finish, then tap Done.

Helpful?

Apple School Manager User Guide