AirPods Support

Get started with AirPods Max

Listen to music, make phone calls, use Siri, and more.

Set up

Learn how to connect your AirPods Max.

Use with iPhone or iPad Use with Mac

Charge

See how to charge your AirPods Max and learn more about battery life.

Get charged

Reset

Need to reset your AirPods Max? Learn what to do.

See how to reset

Get to know your AirPods

Identify your AirPods

Learn how to distinguish AirPod models.

Find your AirPods model

Find the serial number

You can locate the serial number in a few places.

Get the serial number

Change your ear tips

Choose the best ear tip size for your AirPods Pro.

Get the best fit

Spatial audio

Spatial audio with dynamic head tracking brings the movie theater experience right to your AirPods Pro or AirPods Max in iOS 14.

Learn more about spatial audio

Need help?

If your left or right AirPod isn't working

Can't hear audio from one of your AirPods? Learn how to get it playing again.

Follow these steps

If your AirPods won't connect

Find out how to get your AirPods connected to your iPhone, iPad, iPod touch, or Mac.

Get connected

If your AirPods won't charge

Check your connections and get your AirPods powered up.

Get charged

If Active Noise Cancellation isn’t working on AirPods Pro

Find out what to do if Active Noise Cancellation isn’t working as expected.

Follow these steps

If your AirPods Pro make crackling or static sounds

Here are a few things you can check to improve your sound quality.

Follow these steps

Keep it clean

Learn how to clean your AirPods and their charging case.

Clean your AirPods

Resources

Have a question?

Ask everyone. Our Apple Support Community can help you find answers.

Ask the Apple Support Community

Tell us how we can help

Answer a few questions and we'll help you find a solution.

Get support