AirPods Service and Repair

Learn more about AirPods service options, warranty, and pricing in Canada.

How do I get service for my AirPods?

Bring them in.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.

Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.

Make an appointment or request service 
Learn more about your AirPods

How long will it take?

You should receive your replacement AirPods or Charging Case within a week.

Check the status of your service request

How much does it cost to repair or replace my AirPods?

If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.

The prices for damagebattery service, and lost AirPods shown here are for repairs made by Apple. Pricing and terms might vary at other service providers. 

Damaged AirPods

If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.

If you have AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.

AirPods Max AppleCare+ fee (each incident) Out-of-warranty fee
AirPods Max $ 39
Ask your service representative

For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.

AirPods Pro AppleCare+ fee (each incident) Out-of-warranty fee
AirPods Pro $ 39
$ 115 each
Wireless Charging Case for
AirPods Pro 
$ 39
$ 115
AirPods AppleCare+ fee (each incident) Out-of-warranty fee
AirPods $ 39
$ 95 each
Charging Case $ 39
$ 79
Wireless Charging Case $ 39
$ 95

All prices are in Canadian dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 10.77.

Replace a damaged AirPod or Charging Case

Battery service

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.

If your battery has a manufacturing issue and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer battery service for a fee.

If you have AppleCare+ for Headphones, it offers replacement coverage if your AirPod or Charging Case battery holds less than 80 percent of its original capacity.

AirPods Covered by AppleCare+ Battery service fee
AirPods Max $ 0 $ 109
AirPods / AirPods Pro $ 0 $ 65 each
Charging Case, Wireless Charging Case (all) $ 0 $ 65

All prices are in Canadian dollars and are subject to tax. Shipping (if needed) is an additional $ 10.77.

Not sure if you have a battery issue? Get help charging your AirPods.

Get battery service for your AirPod or Charging Case

Lost AirPods

Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below. 

AppleCare+ for Headphones does not cover lost or stolen AirPods.

AirPods Pro Lost fee
AirPods Pro $ 115 each
Wireless Charging Case for AirPods Pro $ 129
AirPods Lost fee
AirPods $ 95 each
Charging Case $ 79
Wireless Charging Case $ 99

All prices are in Canadian dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 10.77

Not sure if it’s lost? Locate lost AirPods.

Replace a lost AirPod
Replace a lost Charging Case

AirPods Pro ear tips

If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. Contact Apple Support.

If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. If you order them through the Apple Online Store, there’s no shipping fee.

AirPods and AppleCare+

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.

If you don't have AppleCare+, you'll pay the out-of-warranty fee.

Check your coverage status
Learn more about AppleCare+ for Headphones