AirPods Service Answer Center

Learn more about AirPods service options, warranty, and pricing in Canada.

 

Where do I get service?

Set up an appointment at an Apple Store or an Apple Authorized Service Provider. Be sure to bring your Charging Case, proof of purchase, or original AirPods with you. Or, contact us and we’ll send you a box for your AirPods. You can ship your AirPods to us and we’ll return them to you as quickly as possible.

Start a service request

How much does it cost to repair or replace my AirPods?

Model Battery service Out-of-warranty fee Lost
AirPods $ 65 each $ 89 each $ 89 each
Charging Case $ 65 $ 89 $ 89

All prices are in Canadian dollars and are subject to tax. Shipping (if needed) is an additional $10.77.

If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty or consumer law.

The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use. If your battery has a manufacturing defect and it's covered by our warranty or consumer law, we'll service it at no additional cost. If your battery service isn't covered, we can replace your battery for a fee.

If your AirPods or Charging Case get damaged accidentally, you can replace the damaged item for an out-of-warranty fee. If you lose an AirPod or your Charging Case, we can replace your lost item for a fee. If we need to replace your AirPods or Charging Case, your replacement will be new or equivalent to new in performance and reliability.

Get help charging your AirPods
Check the status of your service request
Read the Apple Repair Terms and Conditions