Apple Watch Service and Repair

Learn more about Apple Watch service options, warranty and pricing.

Out-of-warranty service

Service is considered out of warranty and comes with a fee when:

  • Your Apple Watch is beyond the eligible warranty term.
  • Your Apple Watch has an issue that’s not covered under warranty or consumer law, such as accidental damage.
  • Your Apple Watch service isn’t covered by an AppleCare plan.

We might be able to fix or replace your Apple Watch for an out-of-warranty fee. In some cases, you might need to pay the full replacement value fee, such as for catastrophic damage or unauthorised modifications. 

Your replacement Apple Watch will have factory settings and will be new or equivalent to new in performance and reliability.

See Apple out-of-warranty fees
Read Apple Repair Terms and Conditions

Battery service

If your battery has a manufacturing issue that's covered by the Apple Limited Warranty, AppleCare+ or consumer law, we'll service your Apple Watch at no additional cost.

Our warranty doesn’t cover batteries that wear down from normal use. We offer out-of-warranty battery service for a fee.

If your Apple Watch battery holds less than 80 per cent of its original battery capacity and it’s covered by AppleCare+, you will get Apple Watch battery service for no additional charge.

We might need to test your product to find the cause of your battery issue.

Get help charging your battery
Learn how to preserve battery life
See Apple out-of-warranty battery pricing

Screen damage

Accidental damage isn’t covered by Apple Warranty. The out-of-warranty cost to replace an Apple Watch with an accidentally damaged screen depends on your Apple Watch model. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty and consumer law.

If you have AppleCare+, it includes accidental damage protection. Coverage does not include cosmetic damage, such as scratches. Each incident has a service fee. AppleCare+ incidents can be used for screen damage.

If you don’t have AppleCare+, you’ll pay an out-of-warranty fee. Ask your service provider for an estimate.

See Apple service pricing
Set up service

Apple accessories

Apple-branded accessories are covered by our warranty and consumer law. The accessories that come in the box with your product are also covered by AppleCare+. Before you bring in an Apple Watch Edition Magnetic Charging Case, take out and keep all the loose parts in the case. Contact Apple or an Apple Authorised Service Provider for service details.

We can help with returns or exchanges of third-party accessories that you bought from Apple. For service or support, contact the accessory manufacturer.

Contact Apple support
Get service for your Apple Watch Hermès band

International travel with your Apple Watch

If your Apple Watch has an electronic SIM card, it won’t support cross-border roaming with your existing plan. To optimise the performance of your Apple Watch during an international trip, you can turn off the LTE features on your device.

See our support article for more information on setting up your eSIM.

Learn more about Apple Watch cellular features

Get ready for Apple Watch service

  • Charge your Apple Watch.
  • Unpair your Apple Watch from your iPhone.
  • Remove your band and keep it along with your charging cable and other accessories. You’ll need these after your Apple Watch service.
  • Make sure you know your Apple ID and password.

Unpair your Apple Watch and iPhone
Read the Apple privacy policy

Express Replacement Service

Express Replacement Service is a benefit of your AppleCare+ plan.

See the Apple Watch Express Replacement Service page