File a claim if you have AppleCare+ with Theft and Loss coverage

If you purchased AppleCare+ with Theft and Loss and your iPhone is missing, find out how to file a claim.

Who can file a claim?

AppleCare+ with Theft and Loss is only available for iPhone in:

  • Australia

  • Austria

  • Chile

  • Denmark

  • Finland

  • France

  • Germany

  • Ireland

  • Italy

  • Japan

  • The Netherlands

  • New Zealand

  • Norway

  • Spain

  • Sweden

  • Switzerland

  • The United Kingdom

  • The United States

How to file a claim

  1. Start your claim online with Apple.

  2. You'll be asked to finalise your claim on the insurer's website.

If you're unable to sign in or start a claim online, contact Apple Support. Make sure that you have your Apple ID and the serial number of your lost or stolen iPhone.

You can sign in to icloud.com/find and turn on Lost Mode for your missing iPhone. But don’t remove it from Find My or your Apple ID until your claim has been approved.

If you cancel your claim

If you cancel your claim because you've found your iPhone, you must set up your iPhone as though it's a new device. You'll be asked to create a new passcode, Touch ID or Face ID. To get the data previously stored on your iPhone, restore your iPhone from a backup.

You can't cancel the claim if a replacement device has already been shipped.

How to check the status of your claim

To check the status of your claim, you may need this information:

  • Your claim number or Apple dispatch ID

  • The serial number or IMEI of your iPhone

  • The purchase date of your AppleCare+ with Theft and Loss plan, which you can find at mysupport.apple.com

In Australia

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Austria

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Chile

After you begin a claim with Apple and finalise the claim with Southbridge, you can contact Southbridge to check the status of your claim:

In Denmark

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Finland

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In France

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Germany

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Ireland

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Italy

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Japan

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In the Netherlands

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In New Zealand

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Norway

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Spain

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Sweden

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In Switzerland

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In the United Kingdom

After you've started a claim with Apple and finalised the claim with AIG, you can contact AIG to check the status of your claim.

In the United States

To check the status of your claim, contact Assurant or AIG directly. Apple won't have information about the status of the claim.

If you purchased your AppleCare+ plan before 15 September 2020, contact Assurant:

If you purchased your AppleCare+ plan on or after 15 September 2020, contact AIG:

When your claim has been approved

When your claim has been approved, your lost or stolen iPhone will be permanently disabled and you'll receive a replacement. If you find your lost or stolen iPhone after your claim has been approved, you won't be able to use it again.

You may need to take your replacement iPhone to your service provider to receive and register a new SIM card.

As of 15 September 2020, in the United States, AppleCare+ with Theft and Loss provides combined benefits under AppleCare+ and a Theft & Loss insurance policy. Theft and loss insurance coverage is underwritten by New Hampshire Insurance Company [NAIC# 23841; Principal Address 175 Water Street, 18th Floor, New York, NY 10038, US; Phone +1 (212) 770-7000] and is sold by AppleCare Service Company, Inc. (in California d/b/a Brogdan Insurance Services Lic#OL00763; Iowa Licence #26), and is sold in New York by Apple Inc. (Licence #926146). Theft and loss insurance coverage is provided under a group policy issued to AppleCare Service Company, Inc. in all states, except for New York where the policy is issued to Apple Inc.

Prior to 15 September 2020, in the United States, AppleCare+ with Theft and Loss is underwritten by American Security Insurance Company. In New Hampshire, the underwriter is Standard Guaranty Insurance Company and in Montana, the underwriter is American Bankers Insurance Company of Florida. These companies operate under the trade name Assurant.

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