Self-servicing Account Program

Apple’s Self-service Account (SSA) program is designed for institutions and businesses that want some flexibility to be able to manage their in-house repairs, this can include the ability to:

  • Obtain genuine Apple, Do-It-Yourself (DIY) parts, which are customer-installable and typically include replacement keyboards, mice, power cables, memory and cables
  • Directly initiate Onsite facilitation service for select and eligible products through to Apple’s approved National Service Provider (NSP) for onsite service.
  • Access to a Mail-in Repair facilitation service for iOS Products (iPad, iPod Touch, iPhone)
  • Order DIY parts for Non-covered Repairs, stock on hand or fulfilment
  • Or, just to be able to access Apple’s service systems for purposes of accessing warranty records (for linking such systems like CASPER or LIGHTSPEED POS to Apple’s warranty system records via API’s for purposes of maintaining IT fleet records of Apple products installed or for POS validation of customers’ Apple warranty)

Requirements

Organisations interested in participating in this program must meet the following requirements:

  • Own in total at least 500 Apple devices
  • Participation in this program is limited to Organisations with Apple product Deployments where all units are covered by AppleCare Protection Plan (Mac) or AppleCare+ (iOS), or another Extended Service Agreements provided by Apple
  • Participants can utilise the program for Apple products owned by their organisation; no third-party products or accessories may be serviced through this program
  • Commit to conducting appropriate diagnostic tests and screening of products1 to determine hardware failure as defined by Apple, and return defective products in a timely fashion2
  • Maintain a Limited Billing Service Account ("Service Account") with Apple for use when placing service orders3

Benefits

By using Global Service Exchange (GSX), Apple’s online service portal, Service Accounts are able to take advantage of the following benefits:

  • Instant access to diagnostic tools and product availability information
  • Next-day shipment of replacement product
  • Apple’s online technical and account management support functions
  • Keep control of your installed base of products and manage in the way best suited to your organisation
  • iPhone Seed Stock may be purchased, where applicable, to minimise downtime
  1. Providers are required to have at least one technician complete the iOS Qualification.
  2. Defective products and parts are generally required to be returned within 10 working days of shipment. See the Program Manual for details.
  3. This requirement applies in addition to any existing accounts an organisation has with Apple, including a Self-servicing Account for Mac repairs, and is subject to the Terms and Conditions set out in the appropriate agreement, which applicants will be asked to sign.
  4. Subject to parts availability and account status