If your computer doesn’t recognise your iPhone, iPad or iPod

If you connect your device to your computer with a USB cable and your computer doesn’t recognise your iPhone, iPad or iPod, learn what to do.

If your computer doesn’t recognise your connected device, you might see an unknown error or a “0xE” error. Follow these steps and try to connect your device again after each step.

  1. Make sure that your iOS or iPadOS device is turned on, unlocked and on the Home screen.
  2. Check that you have the latest software on your Mac or Windows PC. If you’re using iTunes, make sure you have the latest version.
  3. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can’t unlock your device because you forgot your passcode, find out what to do.
  4. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  5. Restart your computer. 
  6. Restart your iPhoneiPad or iPod touch.
  7. Follow these additional steps for your Mac or Windows PC
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

Additional steps for Mac

  1. Connect your iOS or iPadOS device and make sure that it’s unlocked and on the Home screen.
  2. On your Mac, choose Finder > Preferences from the Finder menu bar, then click Sidebar at the top of the preferences window. Make sure that “CDs, DVDs and iOS Devices” has been ticked. 
  3. Press and hold the Option key, then choose System Information from the Apple menu. From the list on the left, select USB.
  4. If you see your iPhone, iPad or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don’t see your device or still need help, contact Apple Support.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: